Mandarin-Speaking Customer Support Specialist (Onsite)

EPS Consultants; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service firm in Petaling Jaya, Malaysia is seeking individuals for a customer service role. Responsibilities include providing service via phone, email, and chat, while meeting key performance metrics. Candidates must have a high school diploma and at least six months of customer service experience. The position requires flexibility to work onsite and ability to adapt quickly to new technologies.

Qualifications

• Must have at least six months customer service experience or equivalent.
• Candidate must be flexible working Onsite.
• Must successfully pass a background check.

Responsibilities

• Provide quick, accurate, and friendly service to customers via phone, email, or chat.
• Meet and exceed customer service metrics.
• Take ownership to get tasks completed on time.

Skills

Excellent interpersonal skills

Ability to navigate through computer programs

Organized and reliable

Strong work ethic

Education

High school diploma or equivalent

Job description

A customer service firm in Petaling Jaya, Malaysia is seeking individuals for a customer service role. Responsibilities include providing service via phone, email, and chat, while meeting key performance metrics. Candidates must have a high school diploma and at least six months of customer service experience. The position requires flexibility to work onsite and ability to adapt quickly to new technologies.