Mandarin-Speaking Customer Support Specialist

Teleperformance; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service company is looking for enthusiastic Customer Service Representatives who are proficient in Mandarin and English. In this role, you will handle customer inquiries via email, chat, and phone, ensuring a positive experience. Candidates with strong communication and problem-solving skills are encouraged to apply, including fresh graduates. The position offers competitive salary, training, and opportunities for growth, with a requirement for rotational shifts including weekends.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Qualifications

• Proficiency in Mandarin and English.
• Strong communication and problem-solving skills.
• Flexibility to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call.
• Provide accurate information and assistance to customers.
• Resolve customer concerns effectively.

Skills

Proficiency in Mandarin (spoken and written)

Strong communication skills

Problem-solving skills

Job description

A leading customer service company is looking for enthusiastic Customer Service Representatives who are proficient in Mandarin and English. In this role, you will handle customer inquiries via email, chat, and phone, ensuring a positive experience. Candidates with strong communication and problem-solving skills are encouraged to apply, including fresh graduates. The position offers competitive salary, training, and opportunities for growth, with a requirement for rotational shifts including weekends.