Mandarin Speaking Customer Success Specialist (WFH)

TP; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer support company in Malaysia is seeking Mandarin-speaking Customer Service Representatives to join their team. In this role, you will handle customer inquiries, provide solutions, and ensure positive interactions. Ideal candidates are fluent in Mandarin and have good English communication skills. Experience in customer service is preferred, but fresh graduates are also welcome. The position offers competitive salary, benefits, and opportunities for professional growth within a diverse, inclusive work culture.

Benefits

Competitive salary & comprehensive benefits

Paid training and continuous career development

Supportive and inclusive work culture

Opportunities for professional growth

Qualifications

• Experience in customer service or call centers is an advantage.
• Fresh graduates are welcome.
• Willingness to work rotational shifts (including weekends/public holidays).

Responsibilities

• Handle customer inquiries via email, live chat, and phone calls.
• Provide accurate information and effective solutions.
• Document customer interactions and update records.
• Escalate complex cases to the appropriate teams.
• Collaborate with your team to meet service goals and KPIs.

Skills

Fluency in Mandarin (spoken & written)

Good English communication

Excellent communication skills

Multitasking abilities

Problem-solving skills

Job description

🌟 We’re Hiring: Mandarin-Speaking Customer Service Representative 🌟

📍 Location: Johor (Open to relocation tentatively by March 2026)

💼 Job Type: Full-time | Industry: Customer Support / BPO

About the Role

Are you passionate about helping others and delivering great service? We’re looking for Mandarin‑speaking Customer Service Representatives to join our growing team at Teleperformance Malaysia!

In this role, you’ll be the first point of contact for our customers — handling inquiries, solving problems, and ensuring every customer interaction is a positive experience.

What You’ll Do

• ✅ Handle customer inquiries via email, live chat, and phone calls
• ✅ Provide accurate information and effective solutions
• ✅ Document customer interactions and update records
• ✅ Escalate complex cases to the appropriate teams
• ✅ Collaborate with your team to meet service goals and KPIs

What You’ll Bring

• ✔️ Fluency in Mandarin (spoken & written) and good English communication
• ✔️ Experience in customer service or call centers is an advantage — but fresh graduates are welcome!
• ✔️ Excellent communication, multitasking, and problem‑solving skills
• ✔️ Willingness to work rotational shifts (including weekends/public holidays)
• ✔️ Currently in Johor or open to relocating

What’s in It for You

• ✨ Competitive salary & comprehensive benefits
• ✨ Paid training and continuous career development
• ✨ Supportive, diverse, and inclusive work culture
• ✨ Opportunities for professional growth within a global organization

Ready to take the next step in your career?

🚀 Apply now and start your journey with Teleperformance Malaysia — where every interaction matters!