Mandarin-Speaking Customer Success Specialist

Arvion Services; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global e-commerce brand is hiring a Mandarin speaking Customer Success Specialist in Bayan Lepas, Malaysia. This role involves providing excellent customer support via phone and email, assisting with online inquiries, and being part of a diverse team. Fluent Mandarin and English are essential, and the company offers extensive training, benefits like medical insurance, and career growth opportunities.

Benefits

EPF & SOCSO contributions

Medical insurance

Maternity leave in accordance with statutory requirements

Full training provided

Language allowance for Mandarin speakers

Career growth opportunities

Supportive, multicultural team environment

Qualifications

• Minimum qualification: SPM or equivalent and above.
• Languages: Fluent in Mandarin and English (spoken & written).
• At least 6 months of customer service experience is preferred but not mandatory.

Responsibilities

• Provide excellent support to customers via phone and email.
• Assist with online orders, inquiries, and issue resolution.
• Collaborate with team members to enhance customer experience.

Skills

Fluent in Mandarin

Fluent in English

Strong communication skills

Problem-solving skills

Education

SPM or equivalent

Job description

A leading global e-commerce brand is hiring a Mandarin speaking Customer Success Specialist in Bayan Lepas, Malaysia. This role involves providing excellent customer support via phone and email, assisting with online inquiries, and being part of a diverse team. Fluent Mandarin and English are essential, and the company offers extensive training, benefits like medical insurance, and career growth opportunities.