Mandarin Speaking Customer Service Representative - Salary up to MYR 4500 - Penang

TP; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer support company in Malaysia is seeking candidates fluent in Chinese and good in English. Responsibilities include handling customer inquiries, ensuring high satisfaction, and documenting interactions accurately. Candidates with call center experience preferred. Willingness to work night shifts and weekends is required. The role offers a competitive salary, allowances, and growth opportunities.

Benefits

Competitive base salary + allowances

Opportunity to work from home for the first 6 months

Professional training and career growth opportunities

Relocation support after remote period

Qualifications

• Previous experience in call center or customer service is a plus.
• Willingness to work on night shifts, including weekends and public holidays.
• Currently based in Malaysia or open to relocating in Malaysia.

Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese.
• Provide accurate information, guidance, and follow-up on patient cases and service requests.
• Ensure timely resolution of queries while maintaining high customer satisfaction.
• Document interactions in CRM systems accurately and thoroughly.
• Coordinate with internal teams and elevate cases when necessary.

Skills

Fluent in Chinese

Good English communication skills

Excellent communication and interpersonal skills

Job description

Location

One Precinct, Bayan Lepas, Penang, Malaysia

Job Type

Full-time

Language Requirements

Chinese + Good English

Industry

Customer Support / BPO

Shift

Follow US Shift (including weekends/public holidays, if required)

Compensation

Competitive Salary + Language Allowance + Health Benefits

Salary Package

up to MYR 4500

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and elevate cases when necessary

Requirements

• Fluent in Chinese
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts, including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

What We Offer

• Competitive base salary + allowances
• Opportunity to work from home for the first 6 months.
• Relocation support to Johor after the initial remote period. (**For Expats)
• Competitive salary and benefits package.
• Professional training and career growth opportunities.
• A diverse and inclusive workplace with supportive team culture.
• Career growth opportunities in a reputable international company