Mandarin Speaking Customer Service Officer/ Sales Coor [Offset Packaging Industry] in Balakong [GG]

Polymorph Recruitment; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic printing solutions provider is looking for a Mandarin Speaking Customer Service Officer/Sales Coordinator in Kajang. The role involves liaising with sales personnel, assisting customers, and managing sales-related inquiries. Candidates must have a diploma or degree in Business Administration or Marketing, with fluency in Mandarin and English. The salary ranges from RM3,500 to RM4,500 based on experience. Benefits include EPF, SOCSO, and medical coverage, and the company operates on a standard 5-day workweek.

Benefits

EPF

SOCSO

EIS

Medical Coverage

Annual Leave

Qualifications

• Diploma or Degree in Business Administration or Marketing is required.
• Minimum one (1) year of experience in a similar field preferred.
• Fluency in Mandarin, English, and Bahasa Malaysia is a must.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Liaise with sales personnel on sales-related matters.
• Assist in sales coordination activities and respond to customer inquiries.
• Prepare cost breakdowns and manage customer RFQs.
• Coordinate sample preparations and monitor production requirements.

Skills

Mandarin communication

English communication

Bahasa Malaysia communication

Microsoft Office proficiency

Education

Diploma or Degree in Business Administration / Marketing

Job description

Mandarin Speaking Customer Service Officer / Sales Coordinator – Offset Packaging Industry

Polymorph Recruitment – Balakong, Selangor

The company is a dynamic printing solutions provider located in Kuala Lumpur, offering high-quality packaging, labels and display standees for a wide range of product categories. It uses high‑end German printing machines and focuses on excellent service, quality and competitive pricing.

RESPONSIBILITIES

• Liaise with sales personnel on sales related matters.
• Assist in sales coordination activities; handle and interact with customers to provide information in response to enquiries about products & services.
• Handle RFQ, prepare cost breakdowns and liaise with customers accurately and timely.
• Perform initial checking on customer supplied items (Artwork, sample, colour tolerance) and provide feedback.
• Coordinate inter‑departmentally on sample preparations and monitor new sample colour tolerances & lab tests.
• Update and review paper requirements versus customer monthly forecast.
• Coordinate with Production to meet all customer requirements and deadlines.
• Provide production schedule and release to production sections.
• Ensure relevant raw materials and manpower are available for production runs, especially during overtime or normal/off days.
• Document all activities and important records as per ISO 9001:2015 requirement.
• Perform other job‑related duties as assigned.

QUALIFICATIONS

• Diploma or Degree in Business Administration / Marketing.
• Preferably minimum one (1) year working experience in similar fields, or minimum three (3) years of related experience if without qualification.
• Competent communicator; well‑versed in spoken and written English, Mandarin and Bahasa Malaysia.
• Computer literate and able to operate Microsoft Office including Excel.

CONDITIONS & BENEFITS

• Remuneration: RM 3,500 – RM 4,500 basic salary (depends on industry experience).
• Probation period: 3 months.
• Working days: 5 days a week (Mon‑Fri).
• Working hours: Standard shift.
• Benefits: EPF, SOCSO, EIS, Medical Coverage, Annual Leave, etc.

Location: Kawasan Perusahaan Cheras Jaya, Balakong.