Mandarin-Speaking Customer Service Exec | 24/7 On-site

SummitNext Technologies Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions company in Malaysia is seeking a Customer Service Executive to manage customer enquiries across various channels including email, live chat, and phone. The ideal candidate should possess strong communication skills and a customer-oriented attitude, with the ability to speak fluent Mandarin and average English. Fresh graduates are encouraged to apply, and the role requires working in a fast-paced environment with 24/7 shift rotations.

Benefits

Monthly KPI incentives

Insurance benefits

Comprehensive training and onboarding

Qualifications

• Ability to communicate in average English (spoken and written).
• Ability to read and write in Traditional Mandarin.
• Basic computer literacy and ability to navigate multiple systems.

Responsibilities

• Handle inbound customer enquiries via phone, email, and chat.
• Provide accurate information and troubleshoot basic issues.
• Record and update all customer interactions in internal systems.

Skills

Customer-oriented attitude

Communication skills in English

Fluent in Mandarin

Problem-solving skills

Education

SPM qualification or equivalent

Job description

A leading technology solutions company in Malaysia is seeking a Customer Service Executive to manage customer enquiries across various channels including email, live chat, and phone. The ideal candidate should possess strong communication skills and a customer-oriented attitude, with the ability to speak fluent Mandarin and average English. Fresh graduates are encouraged to apply, and the role requires working in a fast-paced environment with 24/7 shift rotations.