Mandarin Speaking Customer Service Assistant Manager (Logistics) in Port Klang - GG

Polymorph Recruitment; Port Klang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Port Klang is seeking a Customer Service Assistant Manager to support the Customer Service Manager in overseeing daily operations. The ideal candidate will have at least 5 years of experience in logistics or customer service, strong communication and problem-solving skills, and the ability to manage client expectations. The role includes handling inquiries, coordinating services with internal departments, and maintaining client relationships. Competitive salary and benefits offered.

Benefits

Annual Leave

Bonus

EPF, SOCSO, EIS Contributions

Qualifications

• Minimum 5 years of experience in logistics, freight forwarding, or customer service.
• Strong interpersonal, communication, and problem-solving skills.
• Proven ability to multitask and manage client expectations under pressure.

Responsibilities

• Support the Customer Service Manager in overseeing daily customer service and logistics operations.
• Handle client inquiries, service issues, and shipment updates promptly and professionally.
• Coordinate with internal departments to ensure timely and accurate delivery of services.
• Build and maintain strong relationships with key customers.
• Assist in developing and implementing service improvement plans.
• Prepare reports on customer service performance.

Skills

Strong interpersonal skills

Communication skills

Problem-solving skills

Multitasking abilities

Proficiency in Mandarin

Job description

Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment—by Sea, Road, or Air—is managed with utmost professionalism and care.

Role Summary

As the Customer Service Assistant Manager, you will play a vital role in supporting the Customer Service Manager in managing day-to-day client service and operational activities. You will act as a key liaison between customers and internal teams, ensuring service excellence, timely communication, and operational efficiency. This role also involves maintaining strong client relationships, resolving service issues, and contributing to continuous improvement initiatives that enhance overall customer satisfaction.

Requirements

• Minimum 5 years of experience in logistics, freight forwarding, or customer service.
• Strong interpersonal, communication, and problem‑solving skills.
• Proven ability to multitask and manage client expectations under pressure.
• Proficiency in Mandarin is an added advantage.

Key Responsibilities

• Support the Customer Service Manager in overseeing daily customer service and logistics operations.
• Handle client inquiries, service issues, and shipment updates promptly and professionally.
• Coordinate with internal departments such as operations, sales, and customs to ensure timely and accurate delivery of services.
• Build and maintain strong relationships with key customers to understand and fulfill their logistics needs.
• Assist in developing and implementing service improvement plans and performance monitoring.
• Prepare reports on customer service performance and assist in staff coaching or training when required.

Remuneration & Benefits

Basic Salary: RM 5,000
Statutory Contributions: EPF, SOCSO, EIS
Benefits: Annual Leave, Bonus & Others

Working Hours

Monday–Friday: 8:30 AM – 5:00 PM
Alternate Saturdays: 9:00 AM – 12:30 PM (after probation)