Mandarin-Speaking Customer Care Pro – On-site KL

Teleperformance; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer service company is seeking a dedicated Customer Service Representative to support Mandarin-speaking customers in Kuala Lumpur. This role involves responding to inquiries via email, chat, and phone while ensuring a professional customer experience. Applicants should be proficient in Mandarin and English, possess strong communication skills, and be willing to work on-site in a rotational shift schedule.

Benefits

Career growth opportunities

Visa and relocation assistance

Inclusive workplace culture

Qualifications

• Proficient in Mandarin (spoken and written) and English.
• Strong communication and problem-solving skills.
• Previous customer service experience is an advantage but not mandatory.
• Able to work on a rotational shift schedule, including weekends and public holidays.
• Must be willing to work on-site at G Tower, Kuala Lumpur.

Responsibilities

• Respond to customer inquiries through email, live chat, and phone.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer concerns effectively.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Document and track interactions using internal systems.
• Collaborate with team members to escalate and resolve issues.

Skills

Mandarin proficiency

English proficiency

Communication skills

Problem-solving skills

Job description

A global customer service company is seeking a dedicated Customer Service Representative to support Mandarin-speaking customers in Kuala Lumpur. This role involves responding to inquiries via email, chat, and phone while ensuring a professional customer experience. Applicants should be proficient in Mandarin and English, possess strong communication skills, and be willing to work on-site in a rotational shift schedule.