Mandarin-Speaking CSR — Remote-First, Relocate to Johor

Teleperformance; Johor Bahru; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking enthusiastic individuals for the role of Customer Service Representatives. This position is initially work-from-home for six months, with a future relocation to Johor. The ideal candidates must be fluent in Mandarin and English, possess excellent communication and problem-solving skills, and be willing to work rotational and night shifts. The role involves providing exceptional service via email, chat, and phone, addressing customer inquiries, and ensuring a positive experience.

Benefits

Competitive salary and benefits package

Paid training with career development opportunities

Supportive and inclusive work environment

Clear opportunities for growth

Qualifications

• Prior customer service or call center experience is an advantage but fresh graduates are welcome.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willingness to work night shifts.

Responsibilities

• Respond to customer inquiries via email, chat, and calls.
• Provide accurate information and assistance to customers.
• Resolve customer concerns with empathy and professionalism.
• Record and update customer interactions.
• Escalate complex issues to relevant teams.
• Collaborate with teammates and supervisors to meet goals.
• Maintain a customer-first mindset.

Skills

Proficiency in Mandarin (spoken & written)

Proficiency in English

Excellent communication skills

Problem-solving skills

Ability to multitask

Job description

A leading customer service provider is seeking enthusiastic individuals for the role of Customer Service Representatives. This position is initially work-from-home for six months, with a future relocation to Johor. The ideal candidates must be fluent in Mandarin and English, possess excellent communication and problem-solving skills, and be willing to work rotational and night shifts. The role involves providing exceptional service via email, chat, and phone, addressing customer inquiries, and ensuring a positive experience.