Mandarin-Speaking Client Experience Analyst

Citibank; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution based in Penang, Malaysia, is seeking a Customer Service Intermediate Analyst. The role involves managing high-profile client portfolios, providing resolutions, and supporting process improvements. Candidates should have 3-5 years of relevant customer experience, strong analytical and communication skills, and must be Mandarin literate. The position promises a dynamic environment where accountability and client relationship-building are paramount.

Qualifications

• 3-5 years of customer experience in a relevant environment.
• Proven self-reliance and ability to manage risk.
• Ability to identify and implement effective process improvements.

Responsibilities

• Manage high-profile client portfolios and resolve queries timely.
• Provide coaching and support to team members.
• Advocate for process improvements to enhance client experiences.

Skills

Customer experience

Project management

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Job description

A leading financial institution based in Penang, Malaysia, is seeking a Customer Service Intermediate Analyst. The role involves managing high-profile client portfolios, providing resolutions, and supporting process improvements. Candidates should have 3-5 years of relevant customer experience, strong analytical and communication skills, and must be Mandarin literate. The position promises a dynamic environment where accountability and client relationship-building are paramount.