Mandarin-speaking Assistance Advisor (Travel & Healthcare)

Allianz; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in travel insurance seeks a Mandarin-speaking Assistance Advisor in Kuala Lumpur. You will assist customers, coordinate care, and solve travel/health issues. Ideal candidates are fluent in Mandarin and English, with experience in client-facing roles. The position offers competitive pay, career growth, and hybrid working options after probation.

Benefits

Competitive salary

Shift allowances

Medical insurance

Flexible benefits

Annual bonus

Qualifications

• Experience in client-facing roles like customer service or logistics.
• Comfortable with rotating shifts.
• Additional languages are a plus.

Responsibilities

• Handle inbound/outbound calls and emails in Mandarin and English.
• Explain policy coverage and triage urgent cases.
• Coordinate hospital admissions and medical transfers.
• Liaise with providers and assist in problem-solving.
• Log cases in CRM and follow through to resolution.

Skills

Fluent Mandarin Chinese

Good English

Calm problem-solver

Strong communication

Teamwork

Job description

Mandarin-speaking Assistance Advisor (Travel & Healthcare)

Join a global leader in travel insurance and medical assistance in a permanent, full-time role with stable career growth and competitive benefits. Help customers in need, coordinate care with hospitals, and solve travel and health issues in real time across APAC, working with regional teams and gaining cross-border exposure.

What you will do

• Handle inbound/outbound calls and emails in Mandarin and English
• Explain policy coverage and claims; triage urgent medical/travel cases
• Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers
• Liaise with providers (hospitals, clinics, airlines) and our assistance network
• Log cases in CRM; follow through to resolution; escalation when needed, and share ideas to improve CX

What you bring

• Fluent spoken Mandarin Chinese (written Mandarin is a plus) and good English.
• Experience in client-facing and coordination roles (e.g., customer service/contact center, hospitality, travel/airline, logistics, healthcare admin, front office/concierge, account coordination).
• Calm, empathetic problem-solver with strong communication and teamwork
• Comfortable with rotating shifts (including nights, weekends, public holidays)(Operating hours: 07:00-22:00)

Nice to have, but not required

• Medical assistance, TPA, or medical claims experience
• Hospital coordination or nursing/healthcare background
• Experience in travel, airline, or insurance environment
• Additional languages (e.g., Cantonese, Malay, Thai)

Why join us

• Permanent, full-time role with stable career growth
• Make a real impact for travelers and patients worldwide
• Training, certifications, and clear career paths (quality, case management, medical network, operations)
• Competitive salary, shift allowances, medical insurance, flexible benefits, annual bonus
• Hybrid work options after probation (policy dependent)

Work schedule

• 5-day week, rotating shifts (Operating hours: 07:00-22:00)

Location

UOA Centre, KLCC, Kuala Lumpur (easily accessible)

If you're excited but not sure you meet every requirement, apply anyway— we value potential and a growth mindset.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let’s care for tomorrow.