Mandarin Knowledge Base & Content Ops Lead

P2P; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading crypto exchange in Kuala Lumpur seeks a Content Operations Manager to develop and manage content strategies for their knowledge base. Candidates need a Bachelor's degree and over five years of experience, especially in fintech or customer service environments. The role requires strong leadership and communication skills, fluency in English and Mandarin, and offers a competitive compensation package with various perks such as a meal allowance and wellness benefits.

Benefits

Competitive remuneration package

Meal allowance up to RM 500/month

Unlimited transport allowance

Monthly team building

RM 3,500 training & wellness benefits

Insurance coverage for employees & dependants

Excellent prospects for growth and promotion

Multinational working environment

Qualifications

• 5+ years of content operations or knowledge base management experience.
• Experience in knowledge base management for large-scale customer service centers preferred.
• Familiar with knowledge base structure and content taxonomy.

Responsibilities

• Develop and execute knowledge base content strategies.
• Supervise key content creation and optimization.
• Conduct user research and content effectiveness evaluation.

Skills

Content operations management

Data analysis

Team leadership

Strong writing skills

Cross-functional communication

Proficiency in English

Proficiency in Mandarin

Education

Bachelor’s degree in linguistics, information management, communications, finance, or related fields

Tools

Amplitude

Datawind

Contentful

Job description

A leading crypto exchange in Kuala Lumpur seeks a Content Operations Manager to develop and manage content strategies for their knowledge base. Candidates need a Bachelor's degree and over five years of experience, especially in fintech or customer service environments. The role requires strong leadership and communication skills, fluency in English and Mandarin, and offers a competitive compensation package with various perks such as a meal allowance and wellness benefits.