Mandarin IT Helpdesk Support Specialist

Eternity Recruitment; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a Customer Service Executive who is a Mandarin speaker for IT Helpdesk support. The role involves providing prompt support, troubleshooting IT issues, and ensuring a seamless customer experience. Ideal candidates will have customer service or IT support experience and strong communication skills. The position requires the ability to work shifts from Monday to Friday. Competitive benefits include medical claims and quarterly allowances.

Benefits

Medical claim

Season parking

Quarterly attendance allowance

National / Labour day allowance

Qualifications

• Proven experience in customer service or technical support, preferably in IT.
• Strong data analytical and presentation skills.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide good customer service promptly.
• Identify and assess customers’ needs to achieve satisfaction.
• Troubleshoot IT issues and resolve customer complaints.

Skills

Customer service experience

Technical support skills

Fluent in Mandarin and English

Strong analytical skills

Communication skills

Presentation skills

Education

STPM, Foundation, Diploma or Degree in any field

Job description

A recruitment agency in Kuala Lumpur is seeking a Customer Service Executive who is a Mandarin speaker for IT Helpdesk support. The role involves providing prompt support, troubleshooting IT issues, and ensuring a seamless customer experience. Ideal candidates will have customer service or IT support experience and strong communication skills. The position requires the ability to work shifts from Monday to Friday. Competitive benefits include medical claims and quarterly allowances.