Mandarin CX Pro (24/7) - Accommodation Provided

Arvion Services; Skudai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Johor Baharu is seeking a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong markets. This role involves handling customer inquiries through calls, live chat, and emails, ensuring high customer satisfaction. The ideal candidate needs to be proficient in Mandarin and English, possess strong communication skills, and be able to work on rotational shifts. The company offers accommodation for outstation hires and paid public holidays.

Benefits

1-Month Accommodation for outstation hires

Paid Public Holidays

Qualifications

• Minimum age 18 years old with SPM, UEC, or IGCSE qualification.
• Proficiency in Mandarin (Traditional Chinese reading & typing) and English.
• Ability to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Handle inbound calls, live chat, and emails related to customer inquiries.
• Provide accurate product/service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).

Skills

Proficiency in Mandarin

Good communication skills

Strong attention to detail

Basic computer knowledge

Ability to multitask

Education

SPM, UEC, or IGCSE qualification

Job description

A leading customer service firm in Johor Baharu is seeking a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong markets. This role involves handling customer inquiries through calls, live chat, and emails, ensuring high customer satisfaction. The ideal candidate needs to be proficient in Mandarin and English, possess strong communication skills, and be able to work on rotational shifts. The company offers accommodation for outstation hires and paid public holidays.