Mandarin Customer Support Specialist — Multichannel

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global customer service provider is seeking enthusiastic individuals to join their team as Customer Service Representatives (Mandarin-speaking) in Penang. In this role, you will deliver exceptional service to customers through email, live chat, and phone calls, addressing inquiries and resolving issues. Strong proficiency in Mandarin and English, as well as excellent communication and problem-solving skills, are required. The position offers a competitive salary and benefits, with opportunities for career development.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Opportunities to grow within the company

Qualifications

• Experience in customer service or call center environment is an advantage.
• Fresh graduates are welcome to apply.
• Ability to work under pressure.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call professionally.
• Provide accurate information and solutions to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy.

Skills

Proficiency in Mandarin (spoken and written)

Proficiency in English

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Flexibility to work on rotational shifts

Job description

A leading global customer service provider is seeking enthusiastic individuals to join their team as Customer Service Representatives (Mandarin-speaking) in Penang. In this role, you will deliver exceptional service to customers through email, live chat, and phone calls, addressing inquiries and resolving issues. Strong proficiency in Mandarin and English, as well as excellent communication and problem-solving skills, are required. The position offers a competitive salary and benefits, with opportunities for career development.