Mandarin Customer Success Specialist

Teleperformance; Petaling Jaya; On-site; USD 4,000 - 10,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer interactions and support. In this dynamic role, you will be the first point of contact for customers, assisting them with inquiries and online orders while ensuring a professional representation of the brand. Your ability to listen actively and manage customer expectations will be crucial to success. This position offers a unique opportunity to develop your skills in a fast-paced environment, where your contributions will directly impact customer satisfaction and loyalty. Join a team that values excellence and is committed to continuous improvement in customer service.

Qualifications

• Bachelor’s Degree or Diploma required; fresh graduates welcome.
• B2 level English proficiency is essential.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer interactions and support. In this dynamic role, you will be the first point of contact for customers, assisting them with inquiries and online orders while ensuring a professional representation of the brand. Your ability to listen actively and manage customer expectations will be crucial to success. This position offers a unique opportunity to develop your skills in a fast-paced environment, where your contributions will directly impact customer satisfaction and loyalty. Join a team that values excellence and is committed to continuous improvement in customer service.