Mandarin Customer Service Specialist – Growth & Benefits

Cloud Sense Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur seeks a Mandarin-speaking individual to handle inbound inquiries. The ideal candidate should possess excellent communication and problem-solving skills, be able to work in a fast-paced environment, and manage multiple tasks efficiently. Responsibilities include addressing customer concerns, troubleshooting issues, and providing comprehensive assistance. Benefits include EPF/SOCSO, medical insurance, and performance-based bonuses, along with opportunities for career development.

Benefits

EPF/SOCSO

Medical Insurance

Attractive salary and performance-based bonuses

Career development opportunities

Allowance provided

Qualifications

• 1 year of customer service experience preferred.
• Fresh graduates are welcome to apply.
• Ability to work shifts, including weekends and public holidays.

Responsibilities

• Handle inbound customer inquiries via email and chat, and make calls if needed.
• Troubleshoot customer issues and provide solutions.
• Identify complex cases for escalation.
• Provide feedback for improving customer service processes.
• Maintain a professional attitude when interacting with customers.

Skills

Mandarin speaking

Excellent communication skills

Problem-solving skills

Interpersonal skills

Ability to work in a fast-paced environment

Job description

A customer service company in Kuala Lumpur seeks a Mandarin-speaking individual to handle inbound inquiries. The ideal candidate should possess excellent communication and problem-solving skills, be able to work in a fast-paced environment, and manage multiple tasks efficiently. Responsibilities include addressing customer concerns, troubleshooting issues, and providing comprehensive assistance. Benefits include EPF/SOCSO, medical insurance, and performance-based bonuses, along with opportunities for career development.