Mandarin Customer Service Executive （Intake Immediately）

TalentConsult; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a Customer Service Specialist to support e-hailing users. In this role, you will handle calls, emails, and live chats to assist users with various inquiries. The ideal candidate is proficient in Mandarin and English, possesses strong communication skills, and is willing to work rotational shifts. This position offers competitive compensation, comprehensive training, and a supportive workplace culture.

Benefits

Medical insurance

Annual and sick leave

Paid onboarding training

Qualifications

• Malaysian citizen.
• Minimum 6 months customer service experience is an advantage.
• Willing to work rotational shifts, including night shifts.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, and live chat.
• Deliver high-quality service to reduce repeat contacts.
• Accurately document all customer interactions.

Skills

Proficient in Mandarin

Proficient in English

Strong verbal and written communication skills

Good active listening and questioning skills

Excellent time management

Education

SPM / UEC / IGCSE qualifications

Diploma or Degree holders

Job description

Job Overview

Join us as a Customer Service Specialist supporting Taiwan e-hailing users. You will handle calls, emails, and live chats to assist users with trip, payment, and account-related issues. Through daily case handling, you will develop strong communication and problem-solving skills, follow SOPs, and escalate complex matters when necessary. This role provides solid customer service experience and helps you grow into a confident and competitive CS professional.

Job Requirements

• Malaysian citizen
• Possess valid SPM / UEC / IGCSE qualifications
• Proficient in Mandarin and English (spoken & written)
• Diploma or Degree holders are encouraged to apply
• Strong verbal and written communication skills
• Good active listening and questioning skills; able to identify and fulfill customer needs
• Excellent time management and prioritization skills with the ability to handle multiple tasks efficiently
• Willing to work rotational shifts, including night shifts
• (night shift allowance, proper scheduling, and additional rest arrangements provided)
• Minimum 6 months customer service / call center (BPO) experience is an added advantage

Key Responsibilities

• Handle inbound and outbound inquiries via phone, email, and live chat
• Make outbound calls when required to resolve more complex customer issues
• Deliver high-quality service to reduce repeat contacts and escalations
• Communicate and collaborate with internal teams for timely issue resolution
• Use available tools and resources to effectively resolve customer concerns
• Provide feedback on processes, systems, and services to improve workflow
• Accurately document all customer interactions
• Escalate unresolved issues to the relevant teams when necessary
• Maintain strict compliance with privacy, security, and confidentiality requirements

Working Hours

• 9 working hours per day (including a 1-hour break)
• 2 days off per week (must be able to rotate shifts, including night shifts)
• Location: Kuala Lumpur (easily accessible by public transport)

Salary Package

• Basic Salary: RM 4,000
• KPI Incentives: RM 300
• Night Shift Allowance: RM 300

Benefits

• Full work equipment provided: laptop, keyboard, mouse, HD webcam, and headset
• Statutory contributions: EPF, SOCSO, EIS
• Leave entitlement: annual leave + sick leave
• Medical coverage: medical insurance and claimable medical expenses
• Allowances: KPI allowance, night shift allowance, and overtime pay
• Training & development: paid onboarding training and continuous professional development opportunities
• Supportive and inclusive workplace culture with a focus on work-life balance
• Convenient office location, easily accessible by public transport