Mandarin Customer Relation Executive

Agensi Pekerjaan JobScoper Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking candidates for a customer service role in the banking sector. The ideal candidate will have at least 1 year of experience in customer service, particularly in call centers or banking, and must be fluent in Mandarin. Responsibilities include handling customer inquiries, providing detailed information on banking services, resolving complaints, and maintaining accurate records. Benefits include training, comprehensive insurance, and leave entitlements.

Benefits

Provided training

EPF & SOCSO

Annual leave & Medical leave

Near to LRT station

Allowance provided

Medical insurance provided

Qualifications

• Minimum of 1 year experience in customer service, preferably in call center or banking.
• Fluent in Mandarin for effective communication with customers.
• Experience working in the banking industry is required.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats related to banking products.
• Provide accurate information on banking policies and procedures.
• Resolve customer complaints and service issues promptly.
• Maintain detailed records of customer interactions.
• Ensure adherence to internal controls and regulatory guidelines.
• Meet performance metrics for customer satisfaction and service-level agreements.
• Participate in ongoing training on banking regulations and new products.

Skills

Customer service experience in call center or banking industry

Fluency in Mandarin

Willingness to work in rotational shift

Job description

Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

Requirements

• Min 1 year CS experience in call center or banking industry.
• Fluency in Mandarin is a must.
• Willing to work in rotational shift.
• Must have the working experience in banking industry.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats related to banking products and services.
• Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations.
• Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary.
• Maintain detailed records of all customer interactions in the system for tracking and follow-up.
• Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions.
• Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs).
• Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements.

Benefits

• Provided training.
• EPF & SOCSO.
• Annual leave & Medical leave.
• Near to LRT station.
• Allowance provided.
• Medical insurance provided.