Mandarin Content Moderator (Non-Voice) – Global Safety

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global digital service provider is seeking a Content Moderator to maintain safety in the online community. The role involves reviewing sensitive content while adhering to client policies and maintaining performance metrics. Required qualifications include a Bachelor’s degree or equivalent and proficiency in English and Mandarin. The position demands keen attention to detail, ability to manage high-stress situations, and compliance with continuous training programs. Rotational shifts are expected, and the company is committed to employee health and wellness.

Benefits

Trust & Safety wellness program

Continuous training programs

Qualifications

• B2 level English proficiency is mandatory.
• Must have a background in customer service or content moderation.
• Able to handle sensitive content emotionally.

Responsibilities

• Review and classify content uploaded by users.
• Comply with key performance indicators set by the client.
• Participate in training programs for optimal development.

Skills

B2 level English proficiency

Mandarin proficiency

Attention to detail

Experience in KPI driven environments

Typing speed of 40wpm

Familiarity with internet laws

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

A global digital service provider is seeking a Content Moderator to maintain safety in the online community. The role involves reviewing sensitive content while adhering to client policies and maintaining performance metrics. Required qualifications include a Bachelor’s degree or equivalent and proficiency in English and Mandarin. The position demands keen attention to detail, ability to manage high-stress situations, and compliance with continuous training programs. Rotational shifts are expected, and the company is committed to employee health and wellness.