Mandarin/Cantonese Customer Service

PERSOL; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking a Mandarin/Cantonese Customer Service representative in Selangor, Malaysia. This role involves coordinating aeromedical transport cases and responding to client requests through clear communication. Qualified candidates will hold at least an SPM, have experience in customer service, and be able to work rotational shifts including weekends. This position offers the potential for contract-to-permanent conversion based on performance.

Qualifications

• Minimum of SPM holder with at least 1 year of experience in Customer Service/Call Centre/Hotel Operator.
• Ability to communicate in English and either Mandarin or Cantonese.
• Willingness to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Coordinate and oversee aeromedical transport cases.
• Provide prompt assistance via phone calls and emails.
• Serve as the first point of contact for clients requiring medical or travel assistance.
• Manage allocated cases effectively during working hours.
• Proactively coordinate medical claims and provide recommendations.

Skills

Communication in English

Communication in Mandarin

Communication in Cantonese

Teamwork

Multitasking

Education

SPM holder

Job description

Mandarin/ Cantonese Customer Service - Salary Up to RM4500++ (PJ) (ID: 14194)

Coordinate and oversee aeromedical transport cases independently from start to end

Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedback and the ability to conduct clear communication, and good listening skills

Be the first point of contact for our clients who require medical or travel assistance.

Be responsible for your allocated cases within the working hours and be responsible for managing the task.

Able to coordinate and access medical claims proactively, report analysis and offer recommendations on the eligibility of claims for the continuation or completion of the service delivery.

Go the extra mile based on the company’s standard. Provide excellent service and product knowledge in building skills

Able to multitask and support other departments and a Teamwork mentality.

JOB REQUIREMENTS: -

Minimum of SPM holder with at least 1 year of working experience in Customer Service/ Call Centre/ Hotel Operator or a relevant position.

Able to communicate well in English AND Mandarin OR Cantonese due to the business needs

Able to work on rotational shifts, including weekends and public holidays

Immediate joiner will be an added advantage

1-year contract (Conversion to permanent opportunity available based on performance)

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .