Manager, Wealth Ops

Standard Chartered Bank; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is searching for a Senior Manager, Wealth Operations. The role involves strategic planning, managing daily operations, and ensuring compliance in Wealth Services. Candidates should have at least 8 years of experience in the relevant field and possess strong leadership and communication skills. Attractive benefits including flexible work options and a focus on professional development are offered.

Benefits

Core bank funding for retirement savings

Flexible working options

Continuous learning opportunities

Qualifications

• At least 8 years of relevant experience in Wealth or Securities Services Operations.
• Demonstrated competency in capacity and budget planning, operations, and project management.
• Strong understanding of Wealth Operations & Products, Licensing, and Risk Management.

Responsibilities

• Execute and implement country-specific plans aligned with the Group's strategy.
• Manage daily operations to ensure compliance and high service standards.
• Engage in high-level discussions with stakeholders to implement strategic plans.

Skills

Leadership abilities

Communication skills

Analytical skills

Problem-solving skills

Risk management

Education

Diploma or bachelor's degree

Job description

The Senior Manager, Wealth Operations is responsible for executing strategic plans & budget plans, managing US securities and tax processes, and overseeing daily operations to ensure compliance and high service standards.

Responsibilities

• Execute and implement country-specific plans that align with the Group’s overall strategy.
• Develop a thorough understanding of the firm’s business strategy and model as it pertains to the role.
• Engage in high-level discussions with internal and external stakeholders to understand their needs and effectively implement strategic plans.
• Maintain awareness and understanding of the broader business, economic, and market environment in which the firm operates.
• Effectively collaborate with stakeholders to assist in driving business growth, review and manage conduct & compliance matters.
• Manage processes related to US persons and US securities, including W8BEN Forms, 1042S, WHT, and US Tax Declarations.
• Oversee daily operations, including the confirmation and settlement of various securities types.
• Prepare periodic reports (daily, weekly, monthly, quarterly, and annual) for various stakeholders.
• Support day‑to‑day operations, handle exceptions, elevate and follow up on system issues, perform reconciliations, conduct UAT testing, plan for business continuity, manage capacity, and drive process improvements.
• Participate in stakeholder meetings, review and benchmark service standards, and maintain cross‑border relationships.
• Maintain service level agreement metrics on turnaround times and accuracy.
• Engage effectively with stakeholders to understand and fulfil the needs of internal and external clients.
• Continuously improve service levels and customer expectations using metrics to inform service delivery improvements.
• Oversee licensing processes, monitor escalations and potential issues.
• Perform gap analysis on regulations and guidelines pertaining to licensing.
• Lead through example, build appropriate culture and values, set appropriate tone and expectations from the team, and work in collaboration with stakeholders and business partners.
• Employ, engage and retain high‑quality people.
• Build people and unit road map that ensures an effective team – utilising all the people tools to continuously raise employee engagement.
• Allocate resources effectively to maximise efficiency and effectiveness of unit.
• Identify & nurture talent by growing bench strength and ensuring adequate succession planning.
• Identify, assess, monitor, control and mitigate risks to the firm. Understand the main risks facing the firm and the role in managing them.
• Interpret the firm’s financial information, identify key issues, and implement appropriate controls and measures.
• Act as the first line of defence as defined in the Ops Risk Framework.
• Embed the Group’s brand and values in Malaysia.
• Perform other responsibilities as assigned under Group, Country, Business, or Functional policies and procedures.
• Manage multiple functions (double hats) as required.

Key Stakeholders

• GBS IN, GBS MY, MY SS, HK SS, SG & HK Payment teams
• External parties such as Fund Houses / Counterparties / Custodian / Financial Institutions / Licensing Bodies
• WS Process & Product Team
• RMs, Branches and segments
• WRB various functional teams
• BRM, GIA, Compliance & OR team

Qualifications

• Diploma or bachelor’s degree from recognised universities.
• Proven competency and experience in Wealth or Securities Services Operations with at least 8 years of relevant experience.
• Understanding of Wealth Operations & Products, Wealth Policy & Process, Licensing, and Risk Management.
• Demonstrated competency in capacity and budget planning, operations, and project management.
• Outstanding organisational and leadership abilities.
• Strong communication and interpersonal skills to collaborate with stakeholders and also external parties at all levels.
• Exceptional verbal and written communication skills.
• Good decision‑making, analytical, and problem‑solving skills.

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Our Values

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.