Manager, Vendor Workshop Management (GEGM Claims Management - Motor)

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Vendor Management Specialist based in Kuala Lumpur, Malaysia. The role involves overseeing vendor selection and onboarding, developing management strategies, and ensuring compliance with legal and company policies. The ideal candidate should possess strong strategic thinking and relationship management skills. This position offers an exciting opportunity to drive improvements and optimise vendor processes while working collaboratively across various teams.

Responsibilities

• Oversee the selection, onboarding, performance, and relationship management of vendors.
• Develop and implement vendor management strategies aligned with business objectives.
• Identify and onboard vendors that meet quality, cost and compliance requirements.
• Monitor vendor performance using KPIs and SLAs.
• Conduct regular reviews and audits to ensure compliance and service quality.
• Build and maintain strong relationships with key vendors.
• Manage vendor contracts, renewals and terminations.
• Ensure adherence to legal, regulatory and company policies.
• Identify and mitigate risks associated with vendor operations.
• Support internal stakeholders in resolving vendor‑related issues.
• Drive initiatives to optimise vendor processes and reduce costs.
• Stay updated on market trends and innovations in vendor management.

Skills

Strategic thinking and decision‑making

Relationship building and stakeholder management

Attention to detail and problem‑solving

Project management and organisational skills

Adaptability and resilience

Job description

Responsibilities

• Oversee the selection, onboarding, performance, and relationship management of vendors such as repairers, windscreen specialists and adjusters.
• Develop and implement vendor management strategies aligned with business objectives.
• Identify and onboard vendors that meet quality, cost and compliance requirements.
• Monitor vendor performance using KPIs and SLAs.
• Conduct regular reviews and audits to ensure compliance and service quality.
• Build and maintain strong relationships with key vendors to foster collaboration and continuous improvement.
• Manage vendor contracts, renewals and terminations.
• Ensure adherence to legal, regulatory and company policies.
• Identify and mitigate risks associated with vendor operations.
• Support internal stakeholders in resolving vendor‑related issues.
• Drive initiatives to optimise vendor processes and reduce costs.
• Stay updated on market trends and innovations in vendor management.

Required Skills & Capabilities

• Strategic thinking and decision‑making
• Relationship building and stakeholder management
• Attention to detail and problem‑solving
• Project management and organisational skills
• Adaptability and resilience

Core Values & Professional Conduct

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate a high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast of industry trends, regulatory compliance and emerging threats and technologies to understand and highlight potential concerns/risks to safeguard our company proactively.