Manager, Travel Services & Products

Malaysia Aviation Group; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading airline company in Petaling Jaya is seeking a Manager to lead a team in curating and onboarding strategic travel products. The candidate will be responsible for partnership management, optimizing revenue, and enhancing customer experience. Requirements include a relevant degree and a minimum of 6 years of experience in product development or business development. Strong communication and analytical skills are essential.

Qualifications

• Minimum 6 years of working experience in relevant fields.

Responsibilities

• Lead and manage a team for product and merchant selection.
• Develop partnership models to drive ancillary revenue.
• Build and maintain strong partnerships with merchants.
• Curate and refine product offerings based on market trends.
• Collaborate with teams for seamless service integration.
• Mentor the team and align business objectives.

Skills

English communication skills

Analytical background

Technical skills (Microsoft Excel & PowerPoint)

Communication and negotiation skills

Education

Degree in Finance, Business Administration, Engineering or related discipline

Tools

Microsoft Power BI

Job description

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The role is responsible for leading a team to curate and onboard strategic travel-related products and merchants into the airline’s travel services ecosystem. This role ensures that the ecosystem offers a diverse, high-quality, and commercially viable range of services that enhance the overall customer journey while driving ancillary revenue. As the primary decision-maker in merchant selection and partnership management, the Manager identifies key opportunities, negotiates agreements, and oversees the seamless integration of travel services such as ground transportation, tours, activities, travel insurance, and other ancillary products. The role also focuses on optimizing commercial performance, customer experience, and operational efficiency.

Key Accountability

Product & Merchant Selection

• Lead the team in identifying, evaluating, and securing partnerships with merchants that align with the airline's travel services strategy.
• Ensure a diverse and high-quality portfolio of products and services for customers.

Commercial & Revenue Growth

• Develop partnership models to drive ancillary revenue, ensure competitive pricing, and maximize profitability.
• Monitor performance and adjust strategies to meet revenue goals.

Vendor & Relationship Management

• Build and maintain strong partnerships with merchants, ensuring ongoing performance monitoring and service quality.
• Act as the primary point of contact, resolving issues and ensuring collaboration.

Customer-Centric Approach

• Curate a relevant product portfolio based on market trends and customer needs.
• Continuously evaluate and refine offerings to stay ahead of competitors and meet traveler demands.

Integration & Execution

• Collaborate with internal teams to integrate new services seamlessly into the airline’s platforms.
• Ensure smooth product execution across digital channels and operational workflows.

Team Leadership & Strategy

• Lead and mentor the team to execute the travel services roadmap and align with business objectives.
• Foster a collaborative culture, set performance targets, and ensure team success.

Qualification

• Degree in Finance, Business Administration, Engineering or related discipline
• Minimum 6 years of working experience

Areas of Experience

• Product Development
• Marketing
• E-commerce
• Commercial
• Business Development
• Customer ExperiencePartnerships

Personality Traits

• Excellent English communication skills, both oral and written.
• Basic business acumen on travel and e-commerce programs.
• Strong analytical background and ability to extract, interpret, analyse and study data, insights or trends from multiple sources.
• Strong technical skills (e.g Microsoft Excel & PowerPoint), knowledge in Microsoft Power BI will be an added value.
• Strong communication and negotiation skills (i.e written, verbal, presentation and facilitation)