Manager - Training & Development (Credit Management Group)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Manager for Training & Development to lead internal training and support recruitment initiatives. The ideal candidate will have a degree, certification in training, and at least 8 years of experience in training within financial services. Strong facilitation skills and proficiency in Microsoft Office are essential for this role.

Qualifications

• Minimum 8 years’ experience in training or learning & development, preferably in financial services or credit-related functions.
• Familiarity with credit management or regulatory training requirements preferred.
• Able to design engaging training materials and assessments.

Responsibilities

• Develop and implement the annual training plan for CMG based on business needs.
• Conduct internal training sessions on credit operations and compliance.
• Coordinate external training programs with third-party providers.

Skills

Facilitation and presentation skills

Interpersonal skills

Analytical capabilities

Coordination skills

Microsoft Office proficiency

Education

Diploma or Degree in Business Administration, Human Resources, or Training & Development

Certification in Learning & Development or Instructional Design

Job description

Manager - Training & Development (Credit Management Group)

To lead, implement and enhance internal training programs and development initiatives for the Credit Management Group (CMG), while supporting HR in recruitment coordination activities specific to CMG.

Key Responsibilities

• Training & Development (Core Focus)
  • Develop and implement the annual training plan for CMG based on business needs and regulatory requirements.
  • Conduct internal training sessions (classroom and online) for CMG staff on topics such as credit operations, collection strategies, compliance, and system usage.
  • Coordinate external and inter-departmental training programs, including collaboration with third-party providers.
  • Create training materials, modules, and e-assessment tools to evaluate learning effectiveness.
  • Monitor training attendance and ensure completion in line with BNM and internal compliance guidelines.
  • Track and analyze training performance, assessment scores, and feedback to improve training outcomes.
  • Manage the CMG e-learning platform including assignment, tracking, and follow-ups.
• Recruitment Support (Secondary Scope)
  • Support HR in scheduling interviews and coordinating hiring activities for CMG vacancies.
  • Liaise with Unit Heads/Section Heads to confirm interview dates and hiring requirements.
  • Assist in coordination of outsourced recruitment vendors (if required) and support career fair participation.
• General & Compliance
  • Ensure training and recruitment support activities adhere to company policies and BNM regulations.
  • Prepare relevant reports and documentation for audit or management review.
  • Perform any ad-hoc tasks or assignments as directed by CMG Management.

Job Requirement

• Diploma or Degree in Business Administration, Human Resources, Training & Development, or relevant fields.
• Certification in Learning & Development, Training or Instructional Design is an advantage.
• Minimum 8 years’ experience in training or learning & development, preferably in financial services or credit-related functions.
• Familiarity with credit management, collection operations, or regulatory training requirements is preferred.
• Strong facilitation and presentation skills (online & in-person).
• Proficient in Microsoft Office (especially Excel and PowerPoint).
• Able to design engaging training materials and assessments.
• Strong interpersonal, communication, and coordination skills.
• Good analytical and reporting capabilities.
• Able to manage multiple priorities and work independently under pressure.