Manager - Service Sales

ABB Schweiz AG; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading automation company in Petaling Jaya is seeking a Service Sales professional to manage service sales processes and build customer relationships. The ideal candidate has 3 to 5 years of experience in service sales within robotics automation and holds a relevant degree. This role offers a dynamic work environment with opportunities for travel and professional growth.

Benefits

Life Insurance

Medical Insurance

Accident Insurance

Parental Leave

Hybrid/Flexible Work Practices

Qualifications

• 3 to 5 years of experience in service sales within robotics automation.
• Ability to travel up to 60% domestically.
• Adept at using relevant tools and methodologies.

Responsibilities

• Manage service sales processes and generate sales opportunities.
• Promote upgrades and value-add solutions for customers.
• Generate service sales leads by utilizing market trend information.

Skills

Customer relationship management

Effective communication

Service sales processes

Market trend analysis

Problem-solving

Education

Degree in Engineering or MBA

Tools

MS Office Suite

Job description

This Position reports to:

Service Sales Manager

Your Role and Responsibilities

In this role, you will have the opportunity to manage service sales processes, generate service sales opportunities, and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) expansion and selling the entire Service product portfolio. You will also showcase your skill in building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

The work model for the role is: #LI – Onsite

This role is contributing to the Robotics and Discrete Automation Business based at Petaling Jaya, Malaysia.

Main Accountabilities

• Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.
• Understanding the channel strategy and establishing related prices, preparing sales plans, reviewing them, and proposing recovery plans when needed.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and identifying potential new service portfolios.
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

Qualifications for the Role

• 3 to 5 years of experience in customer-facing roles, service sales in robotics automation.
• Degree in Engineering, MBA, or other relevant fields.
• Effective communication skills and proficiency in MS Office Suite.
• Ability to travel up to 60% domestically.
• Skilled in-service sales processes, customer relationship management, and understanding the robotics automation market.
• Adept at using relevant tools, methodologies, and specialized software/platforms.
• Dedicated to innovation, problem-solving, and delivering value-added solutions to customers.

Benefits

We offer our employees the following benefits:

• Life Insurance
• Medical Insurance
• Accident Insurance
• Parental Leave
• Hybrid/Flexible Work Practices

More About Us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions, and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders.

www.abb.com/robotics
#ABBCareers | #RunwithABB | #Runwhatrunstheworld

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