Manager, Pandago (Logistics as a Service), APAC, EU, TK

foodpanda; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading delivery service provider in Kuala Lumpur is seeking a Manager of Logistics-as-a-Service to enhance strategic operations across multiple regions. This role involves driving delivery performance, managing KPIs, and coordinating cross-functional teams to support merchants. The ideal candidate has over 5 years of experience in logistics or delivery services, exceptional leadership, and strong analytical skills. Join a dynamic team to tackle complex operational challenges and contribute to growth in a fast-paced environment.

Benefits

Dynamic working environment

Growth opportunities

Regular team events

Qualifications

• 5+ years of experience in operations or high growth start-up in logistics or delivery.
• Strong leadership and communication skills, and ability to work independently.
• Proactive and capable of leading projects independently.

Responsibilities

• Drive delivery performance and ensure service levels meet SLAs.
• Partner with teams to build features and tools for merchant needs.
• Own KPI dashboards and performance reviews for regional operations.

Skills

Leadership

Analytical skills

Communication skills

Process-oriented

Data-driven

Education

Bachelor’s or Master’s degree in STEM

Tools

SQL

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As the Manager of Logistics-as-a-Service (LaaS)/Pandgo, you will report directly to the Head of LaaS and drive the execution and continuous improvement of LaaS operations and commercial initiatives across 17 markets in the EU, Turkey, and APAC.

You will support the delivery of LaaS strategy end-to-end, contributing to go-to-market execution, pricing implementation, and operational excellence, while ensuring merchant satisfaction and customer experience.

Your focus will be on operational delivery, performance analytics, and cross-functional coordination to scale LaaS adoption among restaurants and grocery retailers – strengthening foodpanda’s ecosystem and enabling merchants of all sizes to grow through reliable, on-demand delivery.

What you will do

• Drive fast, reliable, and cost-efficient delivery performance, ensuring service levels meet restaurant and grocery SLAs. Work closely with the logistics team to identify and execute performance improvement initiatives.
• Partner with Product and Tech teams to ensure the right features, tools, and integrations are built to support merchant needs and drive adoption.
• Own KPI dashboards and performance reviews for regional LaaS operations, translating data into actionable insights.
• Work closely with Country MDs, Commercial, Product, Finance, Legal, and Logistics to align strategy and execution across multiple regions.
• Support business development activities, including expanding LaaS adoption across restaurants, grocery chains, and SMEs in the EU, Turkey, and APAC. Coordinate materials and analysis for contract discussions and partnership reviews led by the Head of LaaS.
• Contribute to cross-functional projects that enhance merchant experience, operational efficiency, and commercial scalability.

Qualifications

• You have at least 5 years of work experience in operations or a high growth start-up in third party logistics (3PL), LaaS (logistics as a service), same day delivery services
• You have strong leadership and communication skills, work independently and are reliable
• You are process-oriented and data-driven
• You have strong analytical skills, ability to extract & analyze data, and presenting concise and actionable insights; SQL experience is a plus
• You have a depth of knowledge of the internet and e-commerce sectors
• You are driven and ambitious
• You are proactive and can lead projects independently, end-to-end
• You are highly proficient in spoken and written English
• Experience working in high-volume fast-paced environment is preferred
• You are confident and comfortable with questioning the status quo when needed
• You are dynamic and adaptable to a fast-paced environment
• Bachelor’s or Master’s degree in computer science, mathematics, engineering, economics, or any other quantitative field (STEM)

Additional Information

• A dynamic and challenging working environment, with an extra steep learning curve.
• Responsibility from day one to figure out how to solve exciting complex operational challenges.
• The chance to excel in a company and team where decisions are taken based on data insights.
• Be part of the fastest growing region in our global company, Delivery Hero.
• A vibrant and international team with diverse backgrounds.
• Growth opportunities according to your performance.
• Regular company and team events