Manager - Operations, Operations

CITIC CLSA; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

A financial services firm is seeking a seasoned professional for Brokerage Securities Operations in Kuala Lumpur. The ideal candidate will have at least 10 years of experience in the field, including a minimum of 5 years specifically in Brokerage Securities Operations. Responsibilities include daily trade reconciliation, ensuring accuracy in booking, and maintaining strong client relationships. The position demands strong problem-solving skills and proficiency in Microsoft applications, alongside excellent command of English.

Qualifications

• Minimum 10 years relevant working experience, with at least 5 years in Brokerage Securities Operations.
• In-depth understanding of Bursa Malaysia settlement rules and processes.

Responsibilities

• Follow up with daily trade reconciliation.
• Ensure accurate booking and reporting.
• Maintain good relationship with the client for all Operations related matters.
• Provide guidance and support to team members to meet objectives.

Skills

Organizational skills

Problem-solving skills

Client servicing skills

Interpersonal skills

Fluency in spoken and written English

Education

Bachelor's or Master's degree in business administration, Finance or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Key Areas of Responsibilities

• Follow up with daily trade reconciliation.
• Monitor sub-account setup.

Trade Processing

• Ensure accurate booking and reporting.
• Follow up with daily trade reconciliation.
• Monitor sub-account setup.

Trade Confirmation

• Ensuring that clients' expectations on trade confirmation timing is met.
• Manual confirmation if required.

Trading and Sales Support

• Building solid relationship with front office (trading, sales and sales trading), working closely to respond to client settlement queries.
• Follow up with CLSA regional office to assist local clients resolve any issues with offshore trades.
• Prompt escalation to Sales Trading and Dealing team of any errors or discrepancies post trade execution.

Client Service

• Maintain good relationship with the client for all Operations related matters.
• Follow up on all client settlement queries with Clearing agents and Settlement departments.

Others

• Ad-hoc and periodic Regulatory Reporting.
• Provide any guidance and support to team members to meet their individual and team objectives.
• Challenge processes and procedures, suggest and implement changes where appropriate and necessary.
• Working with IT to specify business requirements (BRD) for enhancements of new applications/reports.
• Allocate resources for UAT participation.

Requirements

• Bachelor's or Master's degree in business administration, Finance or related field.
• Minimum 10 years relevant working experience, with at least 5 years in Brokerage Securities Operations.
• Strong organizational / problem-solving / client serving skills.
• Self‑motivated and possesses good interpersonal skills.
• In‑depth understanding of Bursa Malaysia settlement rules and processes.
• Solid knowledge and proficiency in Microsoft Applications such as Word and Excel.
• Excellent command of / fluent in both spoken and written English.

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