Manager, Ms Dynamics 365 CRM

Avanade Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology consultancy is looking for a professional to lead delivery teams and ensure high-quality project implementations for Customer Engagement solutions. Responsibilities include liaising with clients and IT staff, designing solutions, and utilizing KPIs to measure success. The ideal candidate will have a strong focus on continuous improvement and client satisfaction.

Responsibilities

• Work with clients and lead Avanade Delivery Teams in planning and maintaining Customer Engagement solutions.
• Lead and review your team's work across all phases of projects.
• Ensure consistent client interaction and solution delivery.

Job description

Key responsibilities:

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Design and enable conceptual architecture and technical solutions
• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
• Use key performance indicators (KPIs) to measure and test the quality of projects
• Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system

Equal Employment Opportunity Statement

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