Manager, Motor Claims-Liability

Great Eastern; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading insurance provider in Malaysia is looking for a Manager in Motor Claims specializing in Third Party Bodily Injury. The role involves ensuring efficient handling of claims, maintaining compliance with KPIs, and managing a team to deliver high-quality customer service. Candidates should have a degree in an insurance-related field, relevant qualifications, and at least 10 years of experience in claims management. Strong leadership and communication skills are essential for this position.

Qualifications

• 10 years of experience in insurance and claims management.
• Strong decision-making skills for appointing adjusters and solicitors.
• Ability to maintain good relationships with stakeholders.

Responsibilities

• Ensure efficient handling of claims and compliance with KPIs.
• Provide speedy claims services including registration and payment.
• Accountable for regulatory compliance risks and mitigation.

Skills

Investigation skills

Claims management knowledge

Leadership skills

Effective communication

English proficiency

Education

Degree in insurance-related course

Insurance qualification (LOMA, AMII)

Job description

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust isIntegrity, Initiative,andInvolvement– from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative,andInvolvementis what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team asManager, Motor Claims-Liability (specialising in Third Party Bodily Injury).

Job Summary :

To assist the HOD on ensuring efficient and speedy handling of all claims, upholding strong compliance and KPI achievement, for a smooth daily operations.

Job Description :

• Delight customers by providing efficient and speedy claims services e.g. claims registration, offer, payment, complaints and review of outstanding claim files.
• Able to appoint adjusters/solicitors/investigators based on sound decision making skills.
• Able to approve claims, payments and reply to BNM/FMB/PIAMs within authority limit.
• Maintains good relationship with service providers, staffs, colleagues, agents and insurers.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns /risks and proactively shares best risk management practices
• Other responsibilities entailed

The Person:

• Degree qualification in insurance related course. Insurance qualification is essential e.g. LOMA and AMII
• Experienced in the insurance for 10 years and have knowledge on claims management
• Posses good investigation skills and sound knowledge on claims management
• Good command of English language< b>both spoken and written
• Possess high leadership skills and effective communication skills
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Entity: Great Eastern General Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

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