Manager, Investment Restriction, Funds NAV Calculation

CACEIS; Putrajaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A prominent asset servicing firm located in Putrajaya is seeking a Manager for Investment Restriction in Funds NAV Calculation. This role involves leading a high-performance team, managing client relationships, and ensuring operational effectiveness. The ideal candidate possesses strong technical and financial knowledge while focusing on client satisfaction and team development. You will be accountable for maintaining high-quality standards and resolving escalated client issues effectively.

Qualifications

• Proven leadership skills with a focus on team development.
• Strong technical and financial knowledge in the investment sector.
• Experience in managing client relationships and ensuring satisfaction.

Responsibilities

• Manage team performance and conduct training on operational procedures.
• Ensure high quality and timeliness of deliverables while meeting SLAs.
• Serve as escalation point for client issues and ensure resolution.

Skills

Risk management

Leadership

Client satisfaction

Operational effectiveness

Technical knowledge in finance

Job description

Manager, Investment Restriction, Funds NAV Calculation M/F

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working Hours: 9 am to 6pm

What will you do?

• The escalation points for the team if there are any issues arises. Manage risks by proactively identifying potential issues and mitigating them; ensure satisfactory audit results and train team continuously on accurate operational procedures.
• Build a high-performance team by hiring, training and developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi-annual basis; ensure Business Recovery Planning is conducted and tested on a regular basis.
• Provide strong leadership through promotion of values, communicating high quality standards and developing yourself against the leadership model.
• Management of resources to ensure that all tasks are completed to ensure high quality (timeliness & accuracy) of all services deliverables are met within the deadlines and Service Level Agreements (SLA).
• Be accountable for ongoing client satisfaction by ensuring their needs and expectations are met through service excellence; act as the point of contact for escalated client issues and ensure they are resolved; participate in weekly/monthly oversight calls.
• Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas

Nice-to-have

• Strong Technical & financial knowledge of risk management environment, investment strategies & regulatory framework (UCITS Directives, ESMA guidelines, European national laws applicable to UCIs) & best market practices applicable in continental Europe
• Strong knowledge of financial products & derivatives instruments
• Expertise in financial instrument eligibility analysis (target funds, structured products, index, etc.)
• Strong knowledge of cross location operations, systems & IT environment, Compliant to Rules & Procedures