Manager, Health Provider Management & Connected Care

Prudential Assurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking a Manager for Health Provider Management & Connected Care. The role involves overseeing digital systems for hospital providers, managing system enhancements, and collaborating with various stakeholders. Candidates should have 3-6 years of experience in the healthcare sector, a relevant bachelor's degree, and excellent project management abilities. Join us to drive digital transformation in healthcare services.

Benefits

High-impact leadership role

Opportunity to innovate

Exposure to regional hospital networks

Qualifications

• 3–6 years of experience in healthcare or insurance systems.
• Knowledge of SDLC and project management methodologies.
• Strong ability to manage multiple projects while maintaining quality.

Responsibilities

• Manage end-to-end system enhancement projects.
• Act as the main liaison between business teams and IT.
• Lead requirement reviews and prioritization of changes.

Skills

Project management

Stakeholder management

Problem-solving

Communication

Proficiency in MS tools

Education

Bachelor’s degree in relevant field

Tools

Jira

Asana

Trello

PowerPoint

Excel

MS Project

Job description

Manager, Health Provider Management & Connected Care

We are looking for a high-performing Business Analyst Lead to join our Provider Management & Connected Care team. This role is responsible for overseeing major digital systems that support hospital providers, including the HAS Portal, digitization, Artificial Intelligence (AI) capability, and AI eBilling/eInvoice platforms. You will be accountable for driving end-to-end delivery, continuous improvement, regulatory readiness and operational stability.

This position requires strong ownership, resilience, and the ability to handle multiple system initiatives and stakeholders across business, IT, and vendors. The role can be appointed at Assistant Manager or Manager 2 level, depending on experience and leadership capability.

Principal Duties & Responsibilities

• Manage end-to-end system enhancement projects from planning to post-launch support.
• Oversee UAT, ORT and DR testing, including scenarios, scripts and reporting.
• Ensure system stability, troubleshoot issues and improve user experience.
• Maintain accurate documentation, user guides and change logs.
• Act as the main liaison between business teams, IT, hospital providers, vendors and management.
• Lead requirement reviews, technical discussions and prioritization of changes.
• Handle multiple projects and deliver on tight timelines.
• Communicate and negotiate effectively with internal and external stakeholders.
• Build strong partnerships with IT, project, finance, product and claims teams.
• Guide and mentor two system specialists, setting clear priorities and supporting growth.
• Develop team skills through coaching, cross-training and knowledge sharing.
• Take ownership in meetings, escalations and system-related decisions.

Job Requirements

• Bachelor’s degree in business information systems, IT, Engineering, Healthcare or relevant fields.
• 3–6 years of experience in healthcare, insurance, managed care or hospital system environments.
• Knowledge of SDLC and project management methodologies.
• Experience in UAT / ORT execution.
• Vendor and stakeholder coordination.
• Hands‑on experience preparing BRDs, FSDs, workflows, test scripts and changing documentation.
• Strong ability to manage multiple projects at the same time while maintaining quality and timelines.
• Excellent communication, stakeholder handling, presentation and problem‑solving skills.
• Confident, proactive, highly dedicated, able to work under pressure, available for ad‑hoc working time for system deployment and fast learner to adapt to complex systems quickly.
• Experience in provider systems, digitization, Artificial Intelligence (AI) capability, eBill/eInvoice platforms or healthcare claims systems is a strong advantage.

Preferred Skills

• Project management certification (e.g., PMP, PRINCE2) is an added advantage.
• Strong system management and problem‑solving capabilities.
• Proficiency in PowerPoint, Excel, Word, MS Project or project tracking tools like Jira/Asana/Trello.

Why Join Us

• A high-impact leadership role driving digital transformation for healthcare provider services.
• Exposure to system governance, enterprise platforms, regional hospital networks and large‑scale business initiatives.
• Opportunity to innovate, influence business outcomes, and directly improve operational efficiency and customer experience.