Manager, Growth Strategy & Operations

PostCo; Kuala Lumpur; Remote; MYR 130,000 - 180,000; Full time

Job summary

A leading SaaS company in Kuala Lumpur is seeking a Growth Strategy & Operations Manager to scale its Returns and Resale products. This role focuses on defining the growth strategy, executing GTM plans, and driving product-led growth. Ideal candidates will have 3-5 years of relevant experience and excel at solving complex problems while collaborating across teams. The annual salary ranges from MYR 130,000 to MYR 180,000, along with a share of profits and flexible work arrangements.

Benefits

Flexible vacation time

Wellness, gym and fitness stipends

EPF, SOSCO and EIS coverage

Work from home flexibility

Annual and occasional quarterly retreats

Qualifications

• 3-5 years of experience in startup, partnership, consulting, or investment banking.
• Capable of addressing complex issues and creating scalable solutions.
• Proficient in iterating from small tests to larger programs.

Responsibilities

• Shape commercial and growth strategy for Returns and Resale products.
• Develop and operationalize GTM playbooks for growth.
• Design strategies for market execution and customer retention.
• Collaborate with retailers throughout their lifecycle.
• Partner with engineering to inform product development.
• Utilize AI tools to evaluate and automate workflows.

Skills

Problem-solving

Cross-functional collaboration

Growth strategy development

Data analysis

Tools

n8n

Job description

About Us

PostCo is a SaaS company helping brands unlock more revenue after every purchase. We enable retailers to retain their revenue with returns and launch profitable resale businesses.

We’re building a global B2B SaaS product from Asia, proving that world‑class software can come from this region. We pivoted during the pandemic and became profitable in 2022. Unlike most startups, we don’t raise VC money. We grow by building great, profitable products our users love.

Today, PostCo is trusted by 600+ retailers across Australia, the UK, the US, and 20+ countries worldwide.

About The Job

We’re looking for an experienced Growth Strategy & Operations Manager to help scale our current Returns product and our newly launched Resale product as we move from the 0 to 1 stage into 1 to 100.

You’ll shape our commercial and growth strategy while driving the team to hit ambitious targets through disciplined execution. This role is ideal for a builder who’s comfortable setting direction, partnering with cross‑functional teams, and maintaining a high bar for results as we scale from early users to repeatable, sustainable success.

The role requires a strong grasp of product and technical skills to build AI agent automation workflows (e.g., n8n).

This role sits at the intersection of operations, sales, and product - partnering with our sales org to scale GTM, represent the voice of the customer, and drive product‑led growth, while owning the P&L for our products.

• Be the voice of our retailers: Drive insights across segments to refine product‑market fit and strengthen our GTM strategy.
• Launch & scale GTM playbooks: Build and operationalise repeatable playbooks that align both product marketing and sales to drive growth across markets.
• Design pipeline strategies, support go‑to‑market execution, and build scalable acquisition and retention motions.
• Work with retailers across the full lifecycle, including onboarding, setup, troubleshooting, and feature guidance, to inform and shape product direction.
• Partner with the engineering team to build new features, surface trends and insights from customer feedback.
• Build models and workflows using AI tools like n8n to evaluate and automate projects and experiments.

Job Requirements

• 3-5 years of startup, partnership, consulting, or investment banking experience
• You’re comfortable digging into complex problems, testing ideas, creating scalable fixes, and partnering across teams to drive real impact.
• Great at testing scrappy ideas first, then scaling them into consistent, repeatable programs.

How We Think And Work

• Staying curious
• Build with users
• Always action first
• Think in principles, not in playbooks
• Operate at the lowest level of detail

Pay And Benefits

The annual salary range for this role is MYR 130,000 – MYR 180,000. The final package will be determined during the interview process and may vary based on the candidate’s experience, qualifications, and career level.

We’re among the few startups that share profits - every year, 10% of our company’s profits are distributed to team members who’ve been with us for at least two years.

• Flexible vacation time (Unlimited paid leaves)
• Wellness, gym and fitness stipends (Self‑care is important!)
• EPF, SOSCO and EIS coverage
• Work from home flexibility
• Annual and occasional quarterly retreats