Manager, Global Staff Experience & Operations

Teach For All; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global education organization is seeking a Manager, Global Staff Experience & Operations to enhance organizational efficiency and improve the staff experience. This role involves project planning, data management, and coordinating programs across different time zones. Candidates should have strong project management skills and over 2 years of relevant experience. The position is fully remote, with flexible hours.

Benefits

Comprehensive benefits package

Generous time off

Flexible work arrangements

Professional development opportunities

Qualifications

• 2+ years of experience combining strategic analysis with execution.
• Proven experience managing complex projects end-to-end.
• Demonstrated experience with data management and analysis.

Responsibilities

• Lead the full lifecycle operational delivery of staff development programs.
• Manage key people data systems ensuring data accuracy.
• Track and report on key organizational metrics.

Skills

Project Management

Data Analysis

Communication Skills

Organizational Skills

Problem-solving

Critical Thinking

Stakeholder Relations

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

Position Summary

To advance Teach For All's 25-year vision, we are seeking a Manager, Global Staff Experience & Operations to be the operational backbone of our efforts to build an engaged, inclusive, global staff. This role ensures the high-quality, seamless end-to-end planning and execution of our critical staff development programs and people processes, leveraging strong project management and data analysis to directly enhance the staff experience and drive organizational efficiency.

About the Team

The People Circle is a high-impact, globally distributed team focused on strengthening our culture, leadership, and staff experience to enable our network\'s success. We strive to embody the very principles we champion, fostering a culture of collective leadership, well-being, and continuous growth. Reporting into a Senior Director within the People Circle, and working closely with other directors as well as the Chief Administration Officer, you will be part of a team where your operational expertise directly translates into tangible support and development opportunities for colleagues across the globe.

Key Responsibilities

• End-to-End Project Management for Global Staff Development Offerings
  • Lead the full lifecycle operational delivery of staff learning and development programs, ensuring high-quality, timely, strategic delivery of initiatives. This includes:
  • Project Planning: Lead detailed backwards planning, develop clear project timelines, and manage critical dependencies across multiple global offerings.
  • Logistics: Coordinate all logistical elements, including scheduling, technology setup, and managing recruitment and registration processes.
  • Materials: Draft and prepare essential participant materials to support program delivery.
  • Stakeholder Communication: Draft and manage clear, intentional communications to staff, ensuring alignment and increasing engagement.
  • Program Design Support: Contribute to the refinement and iteration of program design based on feedback and strategic organizational goals.
• People Data Management and Analysis
  • Serve as the primary lead for all People Circle data and analytics, using insights to drive continuous improvement in the staff experience.
• Overall Data Strategy and Management: Serving as the holistic lead for our people data management & analysis approach, tools, and system.
• Data Systems and Integrity: Manage key people data systems, ensuring data accuracy, consistency, and security across a globally distributed team.
• Data Reporting: Track and report on key organizational metrics (e.g., new hire, attrition, and engagement data) and respond to internal data requests.
• Survey Leadership: Lead the end-to-end project management of our annual Staff Engagement Survey and Development Needs Survey, from design and launch through data processing, analysis, and presenting key insights for organizational reflection.
• Excellence in Core People Cycles, Systems, and Funds: Drive execution excellence for critical, organization-wide annual cycles, administrative processes, and strategic staff funds.

Qualifications and Experience

• Strong Project Management Acumen: Proven experience managing complex projects end-to-end, ideally in a global or remote context, with a high degree of organizational skill and attention to detail.
• Data and Systems Management: Demonstrated experience working in Excel/Google Sheets, including a comfort with data analysis and the ability to translate data into actionable insights.
• Exceptional organizational skills and ability to manage multiple priorities: Effectively juggle competing demands, maintain attention to detail, and ensure timely execution across a high volume of concurrent projects.
• Proactive problem-solving and sound judgment: Anticipate challenges, identify potential risks early, and take initiative to address issues or seek input when needed.
• Strategic mindset with strong critical thinking: Approach operational tasks with a big-picture perspective, using critical thinking to drive smarter decisions and more effective execution.
• Strong Communication & Stakeholder Relations: Exceptional skills in both written communication and building trusting relationships across a global staff. Serve as a knowledgeable, approachable first point of contact for staff questions.
• Ability to thrive in a distributed leadership model: Effectively balance personal ownership and high-judgment decision-making with actively seeking and integrating input from stakeholders across the global team.
• Ambiguity Management: Demonstrated ability to navigate ambiguity, manage competing priorities, and work effectively within a dynamic and evolving global environment.
• Operational Judgment: Strong ability to exercise independent judgment, anticipate challenges, and make sound decisions that balance organizational principles with operational efficiency.
• Commitment to Teach For All\'s shared purpose and Core Values
• Professional Background: 2+ years of experience in roles that combine strategic analysis with hands-on execution—such as consulting, program management, or organizational operations—strongly preferred.

What Teach For All Offers

• Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization\'s progress
• Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond
• Comprehensive benefits package designed for your well-being and work-life needs
• Generous time off and flexible work arrangements
• And much more!

Application Instructions

If this opportunity sounds like the next best step in your career, please submit your resume or curriculum vitae (CV) and a one-page letter of motivation (in English) directly online. Your letter should summarize motivations for your application and how your skills and experience align with the terms of this opportunity. We look forward to learning about you and your passion for ensuring educational opportunity for all!

Applications are reviewed on a rolling basis. Therefore, candidates are encouraged to apply at their earliest convenience.

Work authorization

This position does not offer employment visa sponsorship, immigration assistance, or support for work permits or residency applications. To be considered, candidates must already possess valid work and residency authorization to work in the country of hire at the time of application.

Compensation

Salary for this position is competitive and dependent on country of hire and prior work experience and includes a comprehensive benefits package.

Travel and Hours

All work is delivered virtually. Given that we work across different time zones, some non-traditional hours for early or later calls are an expectation of this role.

About Teach For All

Teach For All is a global network of over 60 independent, locally led organizations and a global organization united by a commitment to developing collective leadership to ensure all children can fulfill their potential. Each network partner recruits and develops promising leaders to teach in their nations\' under-resourced schools and communities and, with this foundation, to work with others, inside and outside of education, towards a world where all children have the education, support, and opportunity to shape a better future. Teach For All\'s global organization works to increase the network\'s impact by supporting the development of new organizations; fostering network connectivity and learning; providing coaching and consulting; and enabling access to global resources for the benefit of the network.