Manager, Fraud Ops

Standard Chartered; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support program

Job summary

Standard Chartered in Kuala Lumpur is seeking an experienced fraud risk professional to identify linked money mules through transaction analysis, device/IP reviews and data analysis, and to place blocks on accounts with timely escalations to FCC.

The role requires coordinating across the local team, conducting investigations, reviewing payments, and strengthening controls to reduce fraud risk while adhering to regulatory requirements. Shift-based work and effective communication are expected.

Qualifications

• Bachelor’s or Master’s degree in a related field.
• 6+ years of experience in fraud and investigations.
• Excellent written and verbal communication skills.
• Willingness to work in shifts and make outbound calls.

Responsibilities

• Identify linked money mules through transaction analysis, device/IP reviews and data analysis.
• Block accounts post analysis and escalate to FCC as needed.
• Coordinate and submit data analysis across the country for timely review.
• Lead and support fraud risk investigations including payment analysis.
• Reinforce controls and process improvements to reduce fraud risk.

Skills

English (fluent)

Mandarin

Cantonese

Education

Bachelor’s or Master’s degree

Job description

Job Summary

Identification of linked money mules through Transaction analysis, Device & IP address reviews and Static data analysis. Placing blocks on accounts post analysis & timely escalations to FCC for further investigation.

Job Summary

Identification of linked money mules through Transaction analysis, Device & IP address reviews and Static data analysis. Placing blocks on accounts post analysis & timely escalations to FCC for further investigation.

Key Responsibilities

Strategy

• Support and provide inputs to FCC Management and implementing the tactical actions required to manage the risk arising out of money mules
• Provide co-ordination and support of key processes across the country and ensure timely submission and collation of data analysis to the country supported

Business

• Ensure the Linkage / Network analysis is performed for the mule account identified through 4 sources (Notification Letter from Police, ADCC (Anti Deception Coordination Center) email notification, Payment Center – recall fund request & Branch or Hotline (when Victim approached them)

Processes

• Device ID and IP address review - Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees. These attributes should then be reviewed to determine linkages across other accounts/ relationships (or Electronic Banking ID – EBID) based on 1st layer webbing.
• Transaction analysis activity: Extract the transactional histories of the confirmed money mules for the past 2 days and assess the legitimacy of these credit/ debit transactional relationships. All SCB clients to whom the known mule has made credits or debits in the last 2 days should be extracted. This will act as Rel IDs linked to the known mule via transaction linkage analysis
• Proactively manage, investigate, and resolve on both incoming and out going domestic and international payments. In depth SME understanding of how international and domestic payment are processed and serviced
• Owing issues and linking similar cases together. Maintain adequate knowledge of internal systems/processes and a sound understanding of the payments across markets
• Being familiar with investigation process for transaction monitoring/KYC/Screening/ Identification of fraud or other teams and occasionally assisting the team in service delivery
• Continuously improve the operational efficiency and effectiveness of Mule Playbook implementation.
• Strengthen the review activities by recommending process/policy changes where applicable
• Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
• Ensure adherence to the Group’s approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence.

People & Talent

• Lead through example and build the appropriate culture and values.

Risk Management

• Ensure all FRM policies and procedures in the country comply with Group Policies and Standards
• Ensure linked money mules are detected in a timely manner on an end-to-end basis
• Monitor and review transactions to identify suspicious or fraudulent activities such as Money Mules. Conduct financial crime risk management investigations including cards, electronic fraud transactions, identifying and screening anomalies as they relate to Money mule activities
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
• Balance business performance delivery with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agree appetite.

Governance

• Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
• Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Country FRM, Group Strategy, Contact center etc.

Other Responsibilities

• Market Knowledge: – Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.
• Business Strategy and Model: – Awareness and understanding of Standard Chartered Retail (CPBB) Clients business and that of peers in the industry
• Risk Management and Control: – The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank
• Governance, Oversight and Controls: – Investigation skills, with the ability to deliver effective controls within Fraud Risk Management
• Regulatory Framework and Requirements: – Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
• Non-technical skills: - Good written / oral communication, Risk Investigation and/or AML / CDD experience and Analytical skills. Ability to create effective work relationships within and across functions & borders.

Core Competencies

• Stakeholder Management
• People Management
• Fraud Risk Management
• Governance
• Regulatory & Business Conduct
• Financial Services Industry

Experiences, Skills & Qualifications

• Bachelor’s or Master’s degree/University in related field.
• Experience more than 6 years with knowledge in fraud and investigation.
• Consistently demonstrates clear and concise written and verbal communication.
• Ability to communicate fluently in English effectively support stakeholders and clients in specific markets.
• Candidates with Mandarin and Cantonese proficiency will be an added advantage.
• This role will require to work in shift and making outbound calls.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.