Manager, Franchise Growth & Enablement

Mastercard; Kuala Lumpur; Hybrid; MYR 90,000 - 120,000; Full time

Job summary

A leading global technology company in Kuala Lumpur is seeking a Manager, Franchise Growth & Enablement. The successful candidate will drive the onboarding of Mastercard network participants while collaborating with various stakeholders to enhance product offerings. Key qualifications include a bachelor's degree, strong analytical skills, and a proven track record in business initiatives.

Benefits

Flexible workplace

Wellbeing programs

Peer recognition program

Qualifications

• Proven track record in translating strategies into actionable programs.
• Knowledge of the payments space is necessary.
• Ability to work independently without direct supervision.

Responsibilities

• Onboard customers and respond to ad-hoc requests.
• Collaborate with Account and Product teams.
• Ensure internal risk-based decision-making models are applied.

Skills

Strong analytical skills

Problem-solving

Interpersonal skills

Business acumen

Team player

Education

Bachelor's degree or equivalent

Job description

Overview

The Franchise AP Regional Team is seeking a Manager, Franchise Growth & Enablement. In collaboration with the Vice President, Franchise Growth & Enablement, you will execute Franchise’s Customer Risk Management principles and partner with regional stakeholders, providing strategic and operational support to onboard Mastercard network participants within the Asia-Pacific Region in accordance with Mastercard’s requirements and local regulations. You will align Franchise Growth & Enablement with cross-functional stakeholders to drive scale of Mastercard’s cross-border and domestic products and services.

Role

• Performs assignments that support onboarding customers, registration, and respond to ad-hoc customer requests
• Implement Franchise strategies to support the scale and growth of new business initiatives in cross-border and domestic payments products and services
• Collaborate with Account and Product teams to enable new opportunities in core businesses, multi-rail flows, and new customer segments (installment providers, fintechs) that reflect the value of extending the Franchise
• Provide Franchise Solutions Accelerator support for customer training and education initiatives
• Close collaboration with internal stakeholders to provide support to customers
• Ensure internal risk-based decision-making models for new opportunities are applied appropriately during assessment to ensure the integrity of the brand and support growth of new payment products and services
• Responsible for customer administration, such as managing common mailbox, tracking projects and billing, and generating administrative reports for specific market(s) or region

All About You

• Minimum bachelor’s degree or equivalent
• Proven track record in translating strategies into actionable programs and scaling them across business and/or markets
• Knowledge of the payments space
• Attention to detail, strong business acumen and solutions-focused
• Demonstrate thought leadership
• Strong analytical, problem solving and creative thinking skill
• Strong interpersonal skills – ability to influence/work cross functionally and across levels in a matrix organization
• Team player with a focus on self-motivation, people and results
• Demonstrated ability to work independently without direct supervision

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risk. Every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Job Requirements

Company Benefits

Workplace flexibility

At Mastercard, we value and support flexibility as part of our hybrid workplace where every employee can do their best work.

Get access to best-in-class inclusive wellbeing programs and resources to help you be your best self.

Mastercard offers Recognizing You globally—it’s our peer-to-peer recognition program that enables us to celebrate the big and small wins every day!

Connecting everyone to priceless possibilities. At Mastercard, we connect and power an inclusive digital economy that benefits everyone, everywhere. As a global technology company in the payments space, we are looking for change makers who are committed to doing well by doing good. We offer a wide variety of opportunities for passionate individuals who want a growing career with impact.