Manager,Fiduciary and Fund Services Operations

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading global financial organization based in Kuala Lumpur is seeking a Manager for Fiduciary and Fund Services Operations. This role is critical for ensuring compliance with investment guidelines and performance measurement across regions. Candidates should have strong operational management skills and a solid understanding of regulatory frameworks. The position offers an opportunity to drive strategic projects within a diverse team.

Qualifications

• Experience in investment compliance and performance measurement.
• Ability to manage operations and ensure service quality.
• Understanding of regulatory requirements and governance.

Responsibilities

• Manage the operations of Fiduciary Services and Performance Measurement processes.
• Drive the execution of the team's strategy and initiatives.
• Ensure compliance with performance measurement practices.

Job description

Manager,Fiduciary and Fund Services Operations

The specific role, based in Malaysia, will be focused on Investment Guidelines Compliance and Performance Measurement activities for all regions (i.e. APAC, MENA and HK). This role will report to the functional head of fund compliance in Malaysia and will be critical in supporting the global support function and the firm.

Responsibilities

Strategy

Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro‑active steps to embrace and capitalize on these changes. Support the roll‑out of appropriate quality management systems and other initiatives by the Company/Group.

Business

To assist the Head Fiduciary Services to manage the operations of Fiduciary Services and Performance Measurement processes (where applicable), in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level. To assist the Head Fiduciary Services in leading Fiduciary Services and Performance Measurement Team (where applicable) to achieve service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers.

Processes

• Post‑trade alerts investigation in Charles River/Excel, proactive escalation and resolution
• Preparation of Fund Performance Measurement Reports using Statpro (i.e. Allocation, Risk Analysis, Factsheets)
• Oversight of testing of Charles River and Statpro Revolution
• Client certifications / attestations
• Partner with the team mates and ensure execution of the team’s strategy
• Understand and own the risks associated with the Fiduciary Services global team
• Ensure procedure documents are up‑to‑date and team is following the process
• Challenge the status quo and identify opportunities for process enhancements
• Enhance existing compliance coding, and investigate / troubleshoot potential breaches when needed
• Active participation in strategic projects and initiatives
• Drive connectivity with other locations and partner with peers globally in each of the fiduciary services teams
• Manage and track escalations on Fiduciary Services and Performance Measurement product
• Champion diversity & inclusion

Governance

Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.