Manager, Enterprise Operations

Mastercard; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global technology company is seeking a Manager for Enterprise Operations based in Kuala Lumpur. The role involves managing network projects, developing requirements for network upgrades, and resolving operational issues globally. Ideal candidates should possess a Bachelor's degree in Computer Science or a related field and have over 5 years of IT experience in networking and security. This position offers a hybrid working environment and requires a willingness to work in shifts.

Qualifications

• 5+ years of overall IT experience in Networking, Firewalls, Wireless, and Security.
• Experience with TCP/IP protocol communications.
• Broad knowledge of Project Management methodology.

Responsibilities

• Manage and implement network projects.
• Develop detailed requirements for network upgrades and re-architecting.
• Resolve network communication problems impacting global performance.
• Participate in telecommunications-related initiatives.
• Research innovative network solutions.
• Support regional projects with planning and cost control.
• Manage vendor relationships.

Skills

Networking (LAN/WAN)

Firewalls

Wireless technologies

Security and encryption technologies

TCP/IP communications

Project Management

Network diagnostics

BGP, SNMP, VPN, SSH, MPLS

Excellent communication skills

Education

Bachelor's degree in Computer Science, Math, or Engineering

Tools

Cisco products

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Enterprise Operations Overview:

As the Manager for Enterprise Operations, you will support and assist with the design, architecture, implementation, security of large multi-site, multi-vendor MPLS network communication environments.

The Role

• Manage and implement network projects.
• Develop detailed requirements for upgrading existing corporate and Mastercard networks, as well as re-architecting network segments in order to facilitate new requirements, technologies and growth.
• Resolve network communications and operations problems impacting customer or backbone access and performance globally.
• Participate in telecommunications-related initiatives.
• Research and develop innovative solutions around unified network solutions.
• Support assigned regional projects, which include responsibility for planning; time and cost control; resource utilization and implementation.
• Support Vendor management.

All about You

• Bachelor’s degree in computer science, Math, or Engineering or equivalent combination of education and experience will be preferred.
• Minimally 5 years of overall IT experience in the following areas: Networking, including LAN/WAN; Firewalls; wireless; Security and encryption technologies.
• Experience with TCP/IP protocol communications.
• Broad of Cisco’s product portfolio.
• Broad knowledge of Project Management methodology and best practices.
• Knowledge of Network diagnostics, BGP, SNMP, VPN, SSH, MPLS technologies.
• Excellent verbal and written communications skills.
• Self-starter with demonstrated listening skills.
• Demonstrated leadership as a mentor by coaching team members and guiding the team in applying sound judgment to effectively resolve challenges.
• Limited supervision; work may be reviewed for direction and strategy.

Work Arrangements

• Hybrid working environment while supporting a 24 by 7 Global Network operations.
• Willingness to work in a shift-based environment, including nights, weekends, and holidays as required.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.