Manager, Customer Engineer

Applied Materials, Inc.; Kulim; On-site; MYR 180,000 - 240,000; Full time

Job summary

Applied Materials in Kulim, Malaysia is seeking a motivated professional to forecast and manage financial, manpower, and operations for key businesses including startups and service agreements. You will coordinate with marketing and sales to pursue service opportunities and oversee startup timelines and costs.

You will also manage inventories, RMA processes, and warranty costs, ensuring system performance and customer satisfaction while guiding the growth of regional engineers through recruiting

Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).
• Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start ups in terms of time and cost requirements.
• Manages local inventories and RMA procedure.
• Maintains DSO according to goal.
• Manages systems start up and warranty cost under reserve.
• Ensures customer satisfaction with Company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.
• Ensures employee satisfaction through communication of progress, setting goals, and training plans.
• Promotes quality improvement processes to reduce cycle time and drive performance.

Skills

Leadership

Problem solving

Business expertise

Interpersonal skills

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location: Kulim,MYS, Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through:

• communication of business progress and all related action.
• setting goals and controlling achievements.
• establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required. Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to:

• reduce cycle time
• drive continuous improvement of technical performance
• empower the work force.

Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.

Functional Knowledge

Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families.

Business Expertise

Applies in-depth understanding of how own discipline integrates within the segment/function.

Leadership

Manages multiple related teams, sets organizational priorities and allocates resources.

Problem Solving

Identifies and resolves complex technical, operational and organizational problems.

Impact

Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans. Guided by business unit, department or sub-functional business plans.

Interpersonal Skills

Influences others internally and externally, including senior management.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 50% of the Time Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.