Manager Client Management

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A multinational company based in Malaysia is seeking an individual to manage departmental budgets, facilitate client integration, and maintain strong business relationships. Candidates should possess a Bachelor's degree in Business Administration and demonstrate strong client management skills. This role involves analysis of business opportunities and conducting communications with clients to ensure satisfaction.

Qualifications

• Bachelor’s degree in Business Administration or equivalent required.
• Scientific degree is an advantage for certain business units.
• Demonstrate strong understanding of industry and products.

Responsibilities

• Manage operating departmental budgets and costs.
• Review business and marketing plans with clients.
• Facilitate business integration for new clients.
• Manage profit and loss and expenditures.
• Explore new business opportunities for existing clients.
• Resolve operational issues and service complaints.
• Lead business review meetings with clients.
• Act as a main contact between clients and DKSH.
• Establish relationships with clients.

Skills

Client management and communication skills

Analytical skills

Fluency in English

Knowledge of statistical analysis methods

Proficiency in office productivity tools

Education

Bachelor’s degree in Business Administration or equivalent

Tools

Excel

Word

PowerPoint

Job description

Company Overview

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
• Facilitate and lead business integration process for new clients to ensure smooth client integration
• Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints
• Lead business communications and business review meetings with clients' management teams
• Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
• Establish and maintain a proactive network of relationships between DKSH and clients

Qualifications

Bachelor’s degree in Business Administration, or an equivalent degree. Scientific degree will be an added advantage for Technology and Performance Materials Business Units.

• Demonstrate strong understanding of clients' industry/business/products
• Demonstrate strong client management and communication skills
• Strong analytical background and knowledge of statistical analysis methods
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English, both written and spoken
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)