Manager Channel Development

DKSH Group; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A multinational supply chain organization is seeking a Manager Channel Development in Petaling Jaya. This role involves leading channel development strategies, executing Joint Business Plans with retailers, and improving customer service levels. Candidates should have proven experience in customer development and account management, along with a Bachelor's degree in Business or Marketing. The position offers an opportunity to drive sales and foster strong relationships with key customers.

Qualifications

• Minimum three to five years’ experience in a similar role.
• Minimum two to three years’ experience in a managerial capacity.

Responsibilities

• Lead channel development strategy to drive sales.
• Develop and execute Joint Business Plans with key retailers.
• Ensure execution of DKSH fairs and trade campaigns.
• Improve customer order fulfilment and service levels.
• Conduct regular Business Reviews with retailers.

Skills

Advanced knowledge of industry/market/competitors/customers

Customer development/account management

Supplier and customer relationship management

Research and analytical skills

Proficient in office productivity tools (Excel, Word, PowerPoint)

Fluent in English (written and spoken)

Multitasking and clear communication

Ability to work in a fast-paced environment

Team collaboration

Organized and responsible

Education

Bachelor’s Degree in Business/Marketing or related fields

Tools

Office productivity tools (Excel, Word, PowerPoint)

Job description

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Title: Manager Channel Development

Location: Petaling Jaya, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 189803

Job Summary

Lead channel development strategy to drive total DKSH sales for LKA. Develop and execute Joint Business Plans (JBP) with key retailers to align on growth targets and promotional activities. Ensure execution of DKSH fairs, in-store activations, and trade campaigns. Improve customer order fulfilment and service levels. Support faster sales penetration for new suppliers and strengthen relationships with existing ones. Act as a key contact for resolving disputes and operational challenges with key customers. Conduct regular Business Review with retailers to track progress, address challenges, and ensure delivery of set targets through scorecard monitoring.

General Responsibilities

• Develop channel-specific strategies to optimize assortment, pricing, and promotional effectiveness.
• Lead JBP planning and execution with retailers, ensuring alignment with supplier goals.
• Monitor and improve 5P execution across retail touchpoints.
• Conduct regular Business Reviews and lead issue resolution with internal teams and customers.
• Collaborate with CAM, Trade Marketing, Client Management, and Supply Chain teams for seamless execution.
• Drive execution of team/function goals related to channel development and customer service improvement.
• Lead cross-functional collaboration to deliver strategic outcomes.
• Promote continuous learning and development in customer development and DKSH behaviors.
• Act as a role model for proactive problem-solving, stakeholder engagement, and strategic thinking.
• ROI on trade promotions, DKSH fairs, and in-store execution. Execution scorecards for JBP and 5P metrics

Functional skills and knowledge

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Proven customer development/account management experience in fast moving consumer goods
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken
• Ability to multitask and communicate clearly and concisely.
• Agile in implementing fast-paced online environment onto DKSH.
• Demonstrate ability to work and collaborate in a team setting.
• Proactive, responsible, organized and able to work independently.
• Good level of computer literacy

Education

Bachelor’s Degree in Business/Marketing or related fields

Work experience

• Minimum three to five years’ experience in a similar role
• Minimum two to three years’ experience in a managerial capacity