Manager, CASA Fraud Analyst

APAC Michael Page; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is looking for a Manager, CASA Fraud Analyst in Kuala Lumpur. This pivotal role focuses on preventing fraudulent activities in the financial services industry. The ideal candidate must possess strong analytical skills and fluency in Mandarin. Responsibilities include monitoring transactions, investigating fraud cases, and ensuring compliance with regulations. The position offers stability and opportunities in a vibrant financial hub, alongside a shift allowance for added benefits.

Benefits

Additional shift allowance

Permanent position offering job stability

Exposure to the dynamic banking and financial services industry

Qualifications

• Strong analytical and problem-solving skills.
• Proficiency in Mandarin to support communication needs.
• Experience in customer service within the financial services industry.
• Knowledge of fraud detection and prevention techniques.
• Ability to work well under pressure and manage multiple tasks effectively.
• Excellent communication and interpersonal skills.
• A keen eye for detail and a proactive approach to identifying risks.

Responsibilities

• Monitor and analyze transactions to detect and prevent fraudulent activities.
• Investigate and resolve fraud cases efficiently and effectively.
• Collaborate with internal teams to implement fraud prevention strategies.
• Prepare detailed reports on fraud incidents and provide recommendations for improvement.
• Ensure compliance with regulations and internal policies related to fraud management.
• Provide excellent customer service while handling fraud-related queries or issues.
• Utilize Mandarin language skills to support communication with relevant stakeholders.
• Stay updated on the latest fraud trends and techniques.

Skills

Analytical skills

Proficiency in Mandarin

Customer service experience

Fraud detection techniques

Communication skills

Interpersonal skills

Job description

The Manager, CASA Fraud Analyst will be responsible for identifying and mitigating fraudulent activities within the banking and financial services industry. This role is based in Kuala Lumpur and requires strong analytical skills along with proficiency in Mandarin and customer service expertise.

Client Details

The employer is a large organization within the financial services industry, offering a stable and innovative environment. The company is committed to maintaining high standards of integrity and security in its operations.

Description

• Monitor and analyze transactions to detect and prevent fraudulent activities.
• Investigate and resolve fraud cases efficiently and effectively.
• 24/7 emergency card replacement support.
• Collaborate with internal teams to implement fraud prevention strategies.
• Prepare detailed reports on fraud incidents and provide recommendations for improvement.
• Ensure compliance with regulations and internal policies related to fraud management.
• Provide excellent customer service while handling fraud-related queries or issues.
• Utilize Mandarin language skills to support communication with relevant stakeholders.
• Stay updated on the latest fraud trends and techniques within the banking and financial services industry.

Profile

A successful Manager, CASA Fraud Analyst should have:

• Strong analytical and problem-solving skills.
• Proficiency in Mandarin to support communication needs.
• Experience in customer service within the financial services industry.
• Knowledge of fraud detection and prevention techniques.
• Ability to work well under pressure and manage multiple tasks effectively.
• Excellent communication and interpersonal skills.
• A keen eye for detail and a proactive approach to identifying risks.

Job Offer

• Additional shift allowance provided.
• Permanent position offering job stability.
• Opportunity to work in Kuala Lumpur, a vibrant and growing financial hub.
• Exposure to the dynamic banking and financial services industry.

If you are ready to take the next step in your career as a Manager, CASA Fraud Analyst, apply today and be part of a forward-thinking team in the financial services sector.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Pey Teeng Lee [phone].
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.