Manager, Business Analyst (Sales & Operations)

7-Eleven Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading convenience store operator in Malaysia seeks a Manager, Business Analyst to lead a team and drive sales and operational excellence. Key responsibilities include designing reporting frameworks, analyzing sales trends, and collaborating across departments. Candidates should have a Bachelor's degree in Business Administration and 3-5 years’ experience in business management roles. This role offers various perks including medical coverage, parking, and a staff discount program.

Benefits

Medical

Parking

Handphone

Benefits

Petrol Card & Staff Discount

Qualifications

• Minimum of 3-5 years of experience in business process management.
• At least 2 years in a senior leadership capacity.

Responsibilities

• Lead and develop a team supporting sales and operations initiatives.
• Design and maintain reporting frameworks for KPIs.
• Collaborate to develop forecasts and performance dashboards.
• Identify trends in sales and operational data.
• Streamline business processes using analytics.
• Manage end-to-end data lifecycle for strategic recommendations.
• Support annual planning with data-backed insights.

Skills

Experience with S&OP processes

Knowledge of demand planning

Strong understanding of sales funnels

Analytical skills with BI tools

Excellent communication skills

Strong decision-making abilities

Education

Bachelor’s degree in Business Administration

MBA preferred

Job description

Manager, Business Analyst (Sales & Operations)

Lead and develop a team of business analysts supporting sales and operations initiatives.

Design and maintain reporting frameworks to track KPIs related to sales performance, inventory, logistics, and customer demand.

Collaborate with sales, marketing, supply chain, and finance to develop forecasts and performance dashboards.

Identify trends and variances in sales and operational data; provide actionable insights to leadership teams.

Streamline business processes across departments, leveraging analytics to drive efficiency and scalability.

Oversee the development of business cases for new initiatives or operational changes.

Manage end‑to‑end data lifecycle: from extraction and transformation to visualization and strategic recommendation.

Ensure data accuracy, consistency, and timeliness in all reports and insights delivered to stakeholders.

Support annual planning and quarterly business reviews with strategic and data‑backed insights.

Technology Integration: Work with the IT team to identify and implement technology solutions that enhance process efficiency and support business needs.

Budget Management: Monitor and manage budgets related to process improvement projects, ensuring cost‑effective use of resources.

Preferred Skills

• Experience with S&OP (Sales & Operations Planning) processes
• Knowledge of demand planning, inventory management, and supply chain analytics
• Strong understanding of sales funnels, pipeline health, and quota planning
• Analytical skills and experience working with business intelligence tools and data analysis
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with senior leadership and key stakeholders
• Strong decision‑making and problem‑solving abilities

Key Requirements

Education: Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).

Experience: Minimum of 3‑5 years of experience in business process management, operations management, or similar roles, with at least 2 years in a senior leadership capacity.

Company Overview

7‑Eleven Malaysia Holdings Berhad through its subsidiary 7‑Eleven Malaysia Sdn Bhd is the owner and operator of 7‑Eleven stores in Malaysia. Incorporated on 4 June 1984, 7‑Eleven Malaysia has been a prominent icon in the retailing scene for over 30 years and is the single largest convenience store chain with more than 2,400 stores nationwide, serving over 900,000 customers daily.

In line with our business expansion plans, we are always on the lookout for dynamic and vibrant talents who are keen to build their career with 7‑Eleven Malaysia.

Our Vision & Mission

Vision: To be the best retailer of convenience

Mission: To consistently serve the changing needs of customers for their convenience

Core Values

• Understand: We seek to understand the needs of stakeholders and the company to make the best (balanced) decisions
• Simplify: We work towards making things convenient for people to increase the effectiveness of our solutions
• Solve: We find ways to resolve issues that prevent us from delivering value to those we serve
• Connect: We communicate to manage people’s expectations in the most effective manner

Perks and Benefits

• Medical
• Parking
• Handphone
• Benefits
• Petrol Card & Staff Discount

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Business Analyst Manager?
• How much notice are you required to give your current employer?
• How many years’ experience do you have as a Sales and Operations Planner?
• How many years’ experience do you have as a Data Analytics Manager?
• How many years’ experience do you have as a manager / team lead?