Manager, Branch AML Support (KL, Uptown, Penang, Johor)

United Overseas Bank; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading bank in Asia is seeking a Compliance and Risk Management Officer in Kuala Lumpur. This role involves ensuring adherence to laws and regulations, overseeing branch operations, and managing customer interactions. Candidates should possess strong knowledge of regulatory compliance (KYC, AML), leadership skills, and excellent communication abilities. The bank values long-term success and aims to provide high customer satisfaction and effective risk management within a collaborative environment.

Qualifications

• Strong knowledge of regulatory requirements.
• Leadership and team management skills.
• Excellent communication and customer service abilities.

Responsibilities

• Ensure branch adherence to all applicable laws.
• Collaborate with compliance teams for regulatory updates.
• Manage daily branch operations and service standards.

Skills

Regulatory knowledge (KYC, AML)

Leadership skills

Communication skills

Organizational skills

Customer service abilities

Job description

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Key Responsibilities

Compliance & Risk Management

• Ensure branch adherence to all applicable laws, regulations, and internal compliance frameworks.
• Collaborate with Compliance and Risk teams to address regulatory changes and implement necessary updates.
• Report and escalate any compliance breaches or operational risks promptly.

Regulatory Records Management

• Oversee maintenance of all regulatory‑related records, ensuring completeness, accuracy, and accessibility.
• Implement processes for proper storage and retrieval of records, both digital and physical, in compliance with regulatory retention policies.
• Monitor and audit record‑keeping practices to prevent gaps or non‑compliance.

Customer Interaction & Regulatory Updates

• Manage walk‑in customers requiring updates to personal information as mandated by regulatory authorities (e.g., KYC, AML requirements).
• Ensure timely and accurate collection, verification, and updating of customer data in line with regulatory standards.
• Communicate clearly with customers regarding documentation requirements and deadlines.

Branch Operations & Service Management

• Oversee daily branch operations to ensure smooth functioning and adherence to internal policies.
• Manage service delivery standards to provide an excellent customer experience.
• Supervise and coach branch staff to maintain high performance and compliance.

Operational Excellence

• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Maintain strong controls over cash handling, transaction processing, and security protocols.

Key Deliverables

• Timely updates of customer regulatory information.
• Accurate and secure maintenance of regulatory records (digital and physical).
• Compliance with all regulatory and internal audit requirements.
• High customer satisfaction scores and minimal service complaints.

Required Competencies

• Strong knowledge of regulatory requirements (KYC, AML, data privacy).
• Leadership and team management skills.
• Excellent communication and customer service abilities.
• Attention to detail and strong organizational skills.
• Familiarity with digital record‑keeping systems and physical archive management.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.