Manager - Branch

WESCO Distribution; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading distribution company in Malaysia is seeking a Branch Manager to oversee the daily operations of a small retail location. Responsibilities include managing staff, driving sales, and ensuring excellent customer service. The ideal candidate should have at least 3 years of sales experience and be able to manage a small team effectively. This position offers opportunities for professional development and requires the ability to travel up to 25%.

Qualifications

• High school diploma required; bachelor's preferred.
• 3+ years sales experience in a related industry.
• 1-3 years team management experience.

Responsibilities

• Drive customer service excellence in all aspects of the branch.
• Maximize sales and control expenses.
• Hire, train, and supervise staff.

Skills

Customer service excellence

Sales management

Team management

Analytical skills

Time management

Education

High School Degree or Equivalent

Bachelor’s Degree in Sales, Business Administration, Engineering, or relevant field

Job description

As the Branch Manager, you will be responsible for the overall management of the daily operations of a B2B small-scale retail location. Your responsibilities will include staff management, financial management, merchandising, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support company strategies. This role requires a very integrated leadership approach due to the size of the branch, including but not limited to warehouse and customer service duties from time to time.

Responsibilities

• Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
• Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
• Hire, train, develop, and supervise a small team of non-management employees.
• Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
• Coordinate staffing schedules and conduct weekly staff meetings.
• Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
• Network to improve the presence and reputation of the branch and the company.
• Stay abreast of the competition and emerging technologies.
• Identify current and future customer requirements by establishing rapport with existing and potential customers. Develop and maintains relationships with top accounts.
• Ensure customer (in person) visits are scheduled regularly with the designated OSR.
• Address customer concerns and ensure best possible outcome.
• Develop strategies to expand walk in traffic and optimize profitability.
• Analyze/monitor inventory/ stock movement.
• Plan & organize customer events, local tradeshow needs, seminars and supplier counter days.
• Create protocols to protect the store including theft management.

Qualifications

• High School Degree or Equivalent required.
• Bachelor’s Degree - Sales, Business Administration, Engineering, or relevant field preferred.
• Prior professional sales experience in related industry/3+ years
• Prior experience with managing a team 1-3 years
• Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources.
• Demonstrated verbal, written, analytical, persuasion and interpersonal skills.
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to exercise teamwork, leadership, and flexibility.
• Excellent time management and computer skills.
• Ability to travel up to 25%