Mall Customer Service Representative (Johor Bahru)

SKS Group; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail management company in Johor Bahru is seeking a Mall Customer Service Representative to handle inquiries and ensure that customer services and facilities, such as strollers and wheelchairs, are well maintained. This role involves providing high-standard service and responding to emergencies according to established procedures. If you are proactive and enjoy working closely with various departments, this position could be perfect for you.

Qualifications

• Strong communication skills with shoppers and tenants.
• Ability to handle inquiries, feedback, requests, and complaints.
• Ability to maintain cleanliness and functionality of customer facilities.

Responsibilities

• Attend to inquiries/feedback/requests/complaints from shoppers and tenants.
• Ensure customer facilities are maintained at high standards.
• Respond to emergencies according to Standard Operating Procedures.

Job description

Mall Customer Service Representative (Johor Bahru)

Responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner.

Communicationwithshoppers andtenants.

Ensuring all customer facilities such as strollers and wheelchairs are in good working condition and maintained at high standard of cleanliness.

Attendingtoemergenciesandrespondingaccordingtothe StandardOperatingProcedure.

Workcloselywithotherdepartmentstoensuresmooth dailyoperationsofthemall.

Assistinmallmarketingevents andcampaignssuchashandling giftredemption,luckydraws,contest forms etc.

Assistintheupkeepingofthemall.

Tomaintainahighlevel of staffservicestandards.

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