Mall Customer Service Associate | Dynamic Shifts & Perks

Lendlease; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global real estate company is seeking a Customer Service Assistant to handle inquiries and requests from shoppers and tenants. Responsibilities include ensuring customer facilities are well-maintained, conducting daily checks, and supporting mall operations. The ideal candidate is a fresh graduate with a Diploma or Degree, possesses excellent communication and organizational skills, and is willing to work shifts and weekends. This permanent position offers 22 days of annual leave, medical coverage, and access to wellbeing resources.

Benefits

22 days annual leave

3 days wellbeing leave

Medical, Dental and Inpatient coverage

Access to online wellbeing platform

Qualifications

• Open to fresh graduates seeking dynamic mall work.
• Excellent communication and interpersonal skills required.
• Strong organizational and problem-solving capabilities essential.

Responsibilities

• Attend to inquiries and complaints from shoppers and tenants.
• Ensure customer facilities are maintained and clean.
• Conduct daily floor checks.
• Respond to emergencies per SOP.
• Manage concierge desk administration tasks.
• Collaborate with departments for mall operations.
• Assist in marketing events and campaigns.

Skills

Excellent communication skills

Interpersonal skills

Organizational abilities

Problem-solving abilities

Education

Diploma or Degree

Job description

A global real estate company is seeking a Customer Service Assistant to handle inquiries and requests from shoppers and tenants. Responsibilities include ensuring customer facilities are well-maintained, conducting daily checks, and supporting mall operations. The ideal candidate is a fresh graduate with a Diploma or Degree, possesses excellent communication and organizational skills, and is willing to work shifts and weekends. This permanent position offers 22 days of annual leave, medical coverage, and access to wellbeing resources.