MALL CUSTOMER SERVICE

CHJ Property Sdn Bhd; Alor Merah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A property management company in Malaysia seeks a customer service representative to manage inquiries, support tenants, and coordinate events. The ideal candidate will have strong communication skills, the ability to handle customer inquiries promptly, and a commitment to maintaining mall service standards. Responsibilities include assisting customers, monitoring mall conditions, and ensuring compliance with safety guidelines. This role offers an opportunity to engage with a diverse range of customers and enhance their experience.

Responsibilities

• Attend to walk-in customers, phone calls, and enquiries promptly and professionally.
• Provide information on mall facilities, events, promotions, and tenant locations.
• Assist tenants with service requests and elevate issues to relevant departments.
• Monitor mall cleanliness, lighting, air-conditioning, and general ambience; report defects immediately.

Job description

Key Responsibilities

Customer Service & Front Desk

• Attend to walk-in customers, phone calls, and enquiries promptly and professionally.
• Provide information on mall facilities, events, promotions, and tenant locations.
• Handle lost & found items according to SOP.
• Assist customers with wheelchair or baby stroller services.

Tenant & Mall Support

• Assist tenants with service requests and elevate issues to relevant departments.
• Record customer/tenant feedback and follow up until resolution.
• Monitor mall cleanliness, lighting, air-conditioning, and general ambience; report defects immediately.

Event & Marketing Support

• Support mall promotional events, festive activities, and campaigns.
• Assist in distributing promotional materials and guiding shoppers during events.

Safety & Security

• Coordinate with Security for emergencies, incidents, or customer assistance.
• Support crowd control during peak hours or special events.
• Ensure compliance with mall safety guidelines and SOPs.

Administrative Duties

• Maintain daily logbooks, reports, customer enquiry records, and shift checklists.
• Manage redemption programs, gift redemptions, and customer loyalty initiatives.
• Monitor inventory of customer service supplies and request replenishment when required.