Malaysia Country Lead: Growth & Operations

inDrive; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading ride-hailing company is seeking a Country Lead in Kuala Lumpur, Malaysia. This hands-on leadership role requires a strong background in operations and marketplace dynamics. The ideal candidate will guide national strategy, manage cross-functional teams, and oversee market expansion efforts. Responsibilities include developing operational standards, driving partnerships, and ensuring regulatory compliance. The position offers a hybrid work mode and various benefits, including health insurance and professional training opportunities.

Benefits

Health insurance and life insurance

Hybrid work mode and flexible schedule

Access to counseling services

Diverse internal training programs

Partially or fully paid training courses

All necessary work equipment

Qualifications

• 5 years of experience in operations or marketplace leadership roles.
• Strong track record in leading cross-functional teams.
• Experience in ride-hailing or platform-based businesses is required.
• Demonstrated ability to resolve complex problems.

Responsibilities

• Develop and implement operational standards and best practices.
• Facilitate collaboration between country and regional teams.
• Lead automation and workflow optimization initiatives.
• Oversee operational escalations and ensure resolution.
• Monitor supply-demand balance and key driver metrics.
• Guide strategic partnerships and negotiations.
• Lead country-level risk mitigation strategies.

Skills

Operations management

Cross-functional leadership

Problem-solving

Market analysis

Negotiation

User behavior understanding

Fluent in Malay and English

Job description

A leading ride-hailing company is seeking a Country Lead in Kuala Lumpur, Malaysia. This hands-on leadership role requires a strong background in operations and marketplace dynamics. The ideal candidate will guide national strategy, manage cross-functional teams, and oversee market expansion efforts. Responsibilities include developing operational standards, driving partnerships, and ensuring regulatory compliance. The position offers a hybrid work mode and various benefits, including health insurance and professional training opportunities.